Man on tablet in field

After Storm Arwen: Claims Advice

Posted on: 29th November 2021

As Storm Arwen moves on stay alert, stay safe and be prepared by keeping a track on the weather via and follow ABI Storm Guidance:

  • Listen out for bad weather warnings on local radio and TV
  • Check the websites of the Environment Agency, Scottish Environment Protection Agency, Natural Resources Wales or the Rivers Agency (Northern Ireland) and sign up for their free flood warning service
  • Make sure any unsecured items, like ladders in gardens, that can cause damage in high winds are secured
  • If you have a car, try and move it away from where flooding is expected
  • If you are in a flood risk area try to move valuable or essential items upstairs or to a high place
  • Keep a mobile phone with you
  • Check if it is safe to use electricity, gas and water supplies

If you need to claim, when safe to do so gather brief details:

* Location/premises

* Determine extent of damage, generally is it minor, moderate or severe

* Images

* Complete any emergency temporary repairs to secure property and keep invoice for any materials/labour

* Arrange quote for full repair

* Primary contact person and their contact details for access if needed

* Contact your Account Executive or HHIB head office on 01228 406290 for support and further claims advice

What our customers think

Personal touch valued. Time to discuss details.
A personal visit from representative enabled us to discuss fully any points we were unsure about, thus enabling us to make a better informed decision about what to include and what to miss out.

Karen - 06 January 2022

Great service
Easy to deal with

05 January 2022

Recommend them again

Andy - 05 January 2022

Professional and efficient. I will use them again and recommend them

04 January 2022

The sales rep Haf was brilliant and found me a good deal
Brilliant service , good deal and easy to talk to someone who understood what I was after for my policy

02 December 2021

Excellent personal service.
Luke was very patient in explaining the 2 types of insurance my business needs and is likely to get a third policy from us in January.

Ray Cassidy - 02 December 2021

Very good
Very good, Yes. Not necessary

02 December 2021

Prompt and excellent service

02 December 2021

Great service
They were in touch with me on a regular basis sorting my insurance out. Then got me a good deal. Also when I had queries they were quick to answer them.

02 December 2021

Yes I would recommend to others. The staff were very helpful.

James - 02 December 2021

Excellent service

02 December 2021

Professional people to deal with
Have insured our farm and holiday cottage for many years and find everyone at the company always keen to help and support

02 December 2021

They listen to what you have to say and recommend the best cover available,then find the best deal to suit your needs.

Margaret - 08 November 2021

excellent service
excellent servibe by HandH would definately recommend

Ian - 07 November 2021

As usual reliable, friendly and efficient.

Katharine - 05 November 2021

Excellent service
Excellent service and very helpful staff

Marshal - 05 November 2021

They handled all my questions quickly and easily

05 November 2021

From picking up the phone they responded professionally and very promptly to provide a competitive quote. This was flexibly adjusted to meet all of our requirements resulting complete cover within a week.

05 November 2021

Jade was very helpful and also gave us some great advice but most importantly saved us quite a bit of money on our yearly insurance costs

John - 05 November 2021

All process handled well from start to finish Would highly recommend them

Stephen - 05 November 2021