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Our people and culture

As your trusted advisor, we will always put our clients first and are committed to providing a first class, excellent customer service.   Our team aim to provide a personal and local service and are not a call centre, nor ever will be.  As a claims-led organisation, our dedicated claims department will act on your behalf throughout the claims process even challenging insurers to ensure their settlement is a fair one. 

H&H Office team
Our values
Our core values of being a valued, trusted advisor to our clients and providing a first-class, personal service are behind everything we do at H&H Insurance Brokers

We aim to stand out from the crowd, and be consistently recognised as friendly, professional, caring, a great company to deal with and a fantastic employer.

Your Trusted Advisor
Transitioning the culture from a Transactional Relationship to an Advisory Relationship is key to the long-term future of H&H Insurance Brokers and is at the heart of our business. All our staff are passionate about customer service and doing the right thing for every client.

A Claims Led Organisation
We put our claims service at the heart of our business, after all that’s why people take out insurance. Claiming on your insurance should be a hassle-free and straight-forward experience and you need to know that your claim will be dealt with as quickly and efficiently as possible. It’s our job to make sure that happens. 

Paul Graham
We’re proud to be recognised

Excellent customer service is in our nature; it is who we are and what we stand for. We are very proud of our team and the services we offer.

For a fifth year, here at H&H Insurance Brokers we have been recognised for our outstanding customer service by being awarded the Platinum Trusted Service Award by Feefo, which collects and monitors independent customer reviews.

In addition, we recently won the 'Independent Broker of the Year' Award at the national Times Awards; these top industry awards recognise and celebrate excellence and innovation in general insurance across the UK.

Paul Graham, Managing Director who collected the award on behalf of the team, said: “We’re over the moon to have won this award and it reflects the hard work and commitment of the whole team."

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Feefo award logo
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H&H Insurance brokers Carlisle office

Changing the way people think about Insurance

Our future is underpinned by a clear vision and purpose for our clients, staff and partners

First Class and Personal Service

The cornerstone of providing a first-class customer service is getting to know our clients and their business and we develop long lasting relationships - many clients for many years.

Professional and Knowledgeable

As a client you need to know that you are receiving the best cover you can afford from a broker who knows and fully understands your business - giving you peace of mind.

Offering a Local Service

Being able to meet our clients in person, both new and existing, is important to us, and it’s exactly why we pride ourselves on providing a personal service that will never involve a call centre.

Innovative Broker

We are active in future project development, out-of-the-box thinking and always looking for suitable innovation partners for knowledge transfer and information exchange.
H&H Insurance Brokers was established in 1987 and has been busy ever since arranging a broad portfolio of insurances for agricultural and rural businesses

Our Promise to You
With H&H Insurance Brokers you’ll get a dedicated point of contact who will:

  • Meet you at your convenience
  • Get to know you and your business
  • Define what cover is (and isn’t) necessary for you
  • Identify a range of suitable insurers
  • Negotiate with insurers on your behalf
  • Get you the cover you need
  • Assist you with claims
  • Always act in your best interests

Service Charter
We consider it is important for our clients to know what they can expect from us and more importantly, how to get in touch with us if you feel you don’t receive this level of service. Please click here to download our current Service Charter

H&H Insurance Brokers Limited is registered in England and Wales under Company number 2200510. Registered Office: Borderway Mart, Montgomery Way, Rosehill Industrial Estate, Carlisle, Cumbria CA1 2RS.

Authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 305809, which can be checked on the Financial Services Register, by visiting the FCA’s website or by calling the FCA on 0800 111 6768.