Border collie dogs looking over a wall

About Us

H&H Insurance Brokers was established in 1987 and have been busy since arranging a broad portfolio of insurances for farmers, agricultural contractors and many other rural businesses.  We are one of the companies owned by H&H Group Plc based in Carlisle, Cumbria just off junction 43 of the M6. Our head office is situated on Rosehill Industrial Estate adjacent to the main entrance to the Borderway Mart with additional satellite office locations in Durham, Ruthin - North Wales and Newtown St Boswells.

H&H Insurance Brokers Limited is registered in England and Wales under Company number 2200510. Registered Office: Borderway Mart, Montgomery Way, Rosehill Industrial Estate, Carlisle, Cumbria CA1 2RS.

Authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 305809, which can be checked on the Financial Services Register, by visiting the FCA’s website or by calling the FCA on 0800 111 6768.

H&H Group plc, formerly known as Harrison & Hetherington Ltd was founded over 140 years ago as farmstock auctioneers. H&H Insurance Brokers is one of five operating companies including Livestock Auctioneers, Brokers and Valuers, Land Agents and Surveyors, Estate and Letting Agents, Commercial Print and Online Auctioneers. The strength and support of the group helps to assure our customers of the best in local service, support and knowledge.

Our Promise to you

With H&H Insurance Brokers you’ll get a dedicated point of contact (with an average of over 19 years’ of experience) who will:

  • Meet you at your convenience
  • Get to know you and your business
  • Define what cover is (and isn’t) necessary for you
  • Identify a range of suitable insurers
  • Negotiate with insurers on your behalf
  • Get you the cover you need
  • Assist you with claims
  • Always act in your best interests

Service Charter

We consider it is important for our clients to know what they can expect from us and more importantly, how to get in touch with us if you feel you don’t receive this level of service.

Please click here to download our current Service Charter

10 Reasons to Choose H&H Insurance Brokers

  1. We can cover your insurance needs
    From business insurance to personal cover, we can provide almost any policy you need.
  1. A heritage built on traditional values
    H&H started 140 years ago serving tight-knit agricultural communities in the North of England and the Scottish Borders. To this day, we retain the traditional values on which our reputation was built. We work hard to protect that name which ultimately means delivering what you, our customer, wants and needs.
  1. No call centres
    We want to get to know you, which is why we assign all our customers with a named broker and account handler who will invest the time to get to know you and your individual needs.
  1. Access to specialists with an average of 19 years’ experience
    Expertise is what gives us the ability to quickly identify your needs, save you money and ensure peace of mind. With H&H Insurance Brokers, you access that expertise directly. Our senior brokers have an average of 19 years’ industry experience.  That’s a powerful ally to have on your side.
  1. Our robust claim processes
    You buy insurance for peace of mind. That’s why we continue to invest heavily in ensuring our claim process is as robust as possible. So, if the worst happens, we can get you back up on your feet as quickly as possible.
  1. Being resolutely independent
    As a genuinely independent broker, we will always offer you recommendations based on your interests and needs – and not those of the insurance providers.
  1. Quality insurers, value for money policies
    We access the insurance markets directly or work with big name insurers depending on your needs.  Either way you can be assured that we will only every work with quality companies with the funds to pay even in the event of major disasters.
  1. Accreditations
    This year, following three years of consecutive Gold Awards and one year as a Platinum holder, we were again awarded the Feefo Platinum Status for our Customer Service which we are very proud of.
  1. Firm roots in your community
    Even if you never visit one of our offices, it’s still reassuring to recognise names and voices and see us out and about in your community.
  1. Always putting you first
    Ultimately it’s not about us, but about you.  At H&H Insurance Brokers you will never just be a number on a spreadsheet.

Frequently Asked Questions

Who will administer my policies?

At H&H Insurance Brokers we are very proud of our personal service. As our client, you will be given the name of your personal account handler, who will deal with any policy queries or amendments you might have. In addition to this, we offer visits from our account executives who will go through your policy in depth to ensure you have sufficient cover at the best cost.

Can I pay my premiums by direct debit?

H&H Insurance Brokers have negotiated very competitive rates with a leading credit provider allowing you to pay monthly over 10 months.  We can do 3 or 6 months to suit you.

Is there a charge when paying by direct debit?

Premium Credit Limited will make a charge for arranging instalment facilities so you can pay by Direct Debit. The amount of the charge will depend on total premiums and chosen payment period but we will confirm this to you when arranging your insurance.

How do I make a claim?

To claim you can contact our head office on 01228 406290.

Why choose H&H Insurance Brokers as your insurance broker?

We act as an intermediary between clients and insurance companies. Clients may be either individuals or commercial businesses and organisations. We use our in-depth knowledge of risks and the insurance market to find and arrange suitable insurance policies. Unlike tied agents, we are independent and offer products from more than one insurer, to ensure that you get the best deal.  Insurance policies range from motor insurance, required by law to drive a vehicle in the UK, to public, employers’ or product liability insurance, which pays compensation on the basis of the assessment of legal liability for damage, injury or harm.

Get a Quote

Get in touch with us to discuss your needs with one of our specialist brokers.

By submitting your details to us online you are permitting us to contact you regarding your enquiry. If you would like insurance related information in the future, please choose your preferred method of communication:

A brief history of H&H Insurance Brokers

Mar 21 - Insure My Alpaca launched

Jan 21 - Awarded Platinum Feefo Accreditation (2nd year)

Sept 20 - H&H Asset Finance launched

Jan 20 - Awarded Platinum Feefo Accreditation

Nov 19 - H&H Safety launched

2019 - ICW become Appointed Representative for Wales

Jan 19 - Awarded FEEFO Gold Service award for 3rd year running

Sept 18 - Winner of coveted ‘Marketing & Customer Engagement’ award at the UK Broker Awards

Aug 18 - Finalist for ‘Best Marketing Strategy’ at in-Cumbria awards

Jan 18 - RAW Insurance Brokers become Appointed Representatives

Jan 18 - Awarded FEEFO Gold Service award for 2nd year

Nov 17 - Celebrated 30 years’ of trading

Aug 17 - Finalist in ‘Best Customer Service Excellence’ at in-Cumbria awards

Jan 17 - Awarded FEEFO Gold Service award for customer service

Dec 16 - Acquired Armitage Livestock Insurance Agency

2016 - Newtown St Boswells, Scottish office

2014 - Ruthin, North Wales office opened

2013 - Durham office opened

1987 - H&H Insurance Brokers offer insurance to rural clients

1974 - Borderway Mart, Rosehill, Carlisle opens

1924 - Harrison & Hetherington Mart founded

1800's - Harrison & Hetherington begins

H&H Insurance Brokers are part of Carlisle based H&H Group plc

What our customers think

The service is simply excellent. Has been for many years now.

Joan - 06 October 2021

Very efficient

02 October 2021

Insurance brokers
excellent service every time,treated as a valued customer,always prompt and courteous.

Michael - 02 October 2021

always willing to help

John - 02 October 2021

Highly recommended for efficient and economic service

Ian - 02 October 2021

From start to finish nothing was to much trouble, promised call backs and additional information delivered with a professional and friendly approach. Would highly recommend and Lee will brilliant!!

Julie - 02 October 2021

Brilliant service as always

06 September 2021

I would recommend H & H Insurance to our farming friends.
With a very late request for a quote from ourselves, the local H & H representative came out to see us and completely understood our insurance needs and provided a favourable quote before the renewal date.

03 September 2021

efficient and helpful knowledgeable

Robert - 03 September 2021

Impressive service
Lee understood our needs, clarified the options available and found a policy that is suitable for us. We will use them again.

08 August 2021

Always so helpful nothing is to much trouble
Extremely helpful and professional nothing is to much trouble highly recommend

07 August 2021

Highly recommended
Brilliant service

Wilma - 07 August 2021

Excellent service, very friendly staff. Product ideal for our needs

Katharine - 02 August 2021

H andH insurance renewal
They looked at insurance providers and came up with a good deal for my farm

William - 06 July 2021

Good contact proffessional

06 July 2021

Very satisfactory service
I would gladly recommend them to other alpaca owners although, as I have not had to make a claim, I cannot make a comprehensive rating.

Peter - 06 July 2021

As usual with H&H,a no hastle deal! Everything explained at the start,on the rare occasions that I need to know more answers are prompt, and correct. An exçellent company to work with.

06 July 2021

Everything excellent
Everything excellent

Jim Campbell - 06 July 2021

Very user-friendly approach made it easy to purchase the policy. Significant cost saving compared with previous policy. Clearly, cannot comment at this stage about the way a claim might be dealt with. Hope we don’t need to make one!

William - 06 July 2021

Great to speak with a human being & very pleasant. Sorted in one short phone conversation.

Neil - 04 June 2021

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