Border collie dogs looking over a wall

About Us

H&H Insurance Brokers was established in 1987 and have been busy since arranging a broad portfolio of insurances for farmers, agricultural contractors and many other rural businesses.  We are one of the companies owned by H&H Group Plc based in Carlisle, Cumbria just off junction 43 of the M6. Our head office is situated on Rosehill Industrial Estate adjacent to the main entrance to the Borderway Mart with additional satellite office locations.

H&H Insurance Brokers is a trading name of H&H Insurance Brokers Limited, registered in England and Wales under Company number 2200510. Registered Office: Borderway Mart, Montgomery Way, Rosehill Industrial Estate, Carlisle, Cumbria CA1 2RS.

Authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 305809, which can be checked on the Financial Services Register, by visiting the FCA’s website or by calling the FCA on 0800 111 6768.

H&H Group plc, formerly known as Harrison & Hetherington Ltd was founded over 140 years ago as farmstock auctioneers. H&H Insurance Brokers is one of seven operating companies including Livestock Auctioneers, Brokers and Valuers, Land Agents and Surveyors, Estate and Letting Agents, Commercial Print and Online Auctioneers. The strength and support of the group helps to assure our customers of the best in local service, support and knowledge.

Our Promise to you

With H&H Insurance you’ll get a dedicated point of contact (with an average of over 19 years’ of experience) who will:

  • Meet you at your convenience
  • Get to know you and your business
  • Define what cover is (and isn’t) necessary for you
  • Identify a range of suitable insurers
  • Negotiate with insurers on your behalf
  • Get you the cover you need
  • Assist you with claims
  • Always act in your best interests

Service Charter

We consider it is important for our clients to know what they can expect from us and more importantly, how to get in touch with us if you feel you don’t receive this level of service.

Please click here to download our current Service Charter

10 Reasons to Choose H&H

  1. We can cover your insurance needs
    From business insurance to personal cover, we can provide almost any policy you need.
  1. A heritage built on traditional values
    H&H started 140 years ago serving tight-knit agricultural communities in the North of England and the Scottish Borders. To this day, we retain the traditional values on which our reputation was built. We work hard to protect that name which ultimately means delivering what you, our customer, wants and needs.
  1. No call centres
    We want to get to know you, which is why we assign all our customers with a named broker and account handler who will invest the time to get to know you and your individual needs.
  1. Access to specialists with an average of 19 years’ experience
    Expertise is what gives us the ability to quickly identify your needs, save you money and ensure peace of mind. With H&H Insurance, you access that expertise directly. Our senior brokers have an average of 19 years’ industry experience.  That’s a powerful ally to have on your side.
  1. Our robust claim processes
    You buy insurance for peace of mind. That’s why we continue to invest heavily in ensuring our claim process is as robust as possible. So, if the worst happens, we can get you back up on your feet as quickly as possible.
  1. Being resolutely independent
    As a genuinely independent broker, we will always offer you recommendations based on your interests and needs – and not those of the insurance providers.
  1. Quality insurers, value for money policies
    We access the insurance markets directly or work with big name insurers depending on your needs.  Either way you can be assured that we will only every work with quality companies with the funds to pay even in the event of major disasters.
  1. Accreditations
    This year, following three years of consecutive Gold Awards, we were awarded the Feefo Platinum Status for our Customer Service which we are very proud of.
  1. Firm roots in your community
    Even if you never visit one of our offices, it’s still reassuring to recognise names and voices and see us out and about in your community.
  1. Always putting you first
    Ultimately it’s not about us, but about you.  At H&H you will never just be a number on a spreadsheet.

Frequently Asked Questions

Who will administer my policies?

At H&H Insurance Brokers we are very proud of our personal service. As our client, you will be given the name of your personal account handler, who will deal with any policy queries or amendments you might have. In addition to this, we offer visits from our account executives who will go through your policy in depth to ensure you have sufficient cover at the best cost.

Can I pay my premiums by direct debit?

H&H Insurance Brokers have negotiated very competitive rates with a leading credit provider allowing you to pay monthly over 10 months.  We can do 3 or 6 months to suit you.

Is there a charge when paying by direct debit?

Premium Credit Limited will make a charge for arranging instalment facilities so you can pay by Direct Debit. The amount of the charge will depend on total premiums and chosen payment period but we will confirm this to you when arranging your insurance.

How do I make a claim?

To claim you can contact our head office on 01228 406290.

Why choose H&H as your insurance broker?

We act as an intermediary between clients and insurance companies. Clients may be either individuals or commercial businesses and organisations. We use our in-depth knowledge of risks and the insurance market to find and arrange suitable insurance policies. Unlike tied agents, we are independent and offer products from more than one insurer, to ensure that you get the best deal.  Insurance policies range from motor insurance, required by law to drive a vehicle in the UK, to public, employers’ or product liability insurance, which pays compensation on the basis of the assessment of legal liability for damage, injury or harm.

Get a Quote

Get in touch with us to discuss your needs with one of our specialist brokers.

By submitting your details to us online you are permitting us to contact you regarding your enquiry. If you would like insurance related information in the future, please choose your preferred method of communication:

A brief history of H&H

Sept 20 - H&H Asset Finance launched

Jan 20 - Awarded Platinum Feefo Accreditation

Nov 19 - H&H Safety launched

2019 - ICW become Appointed Representative for Wales

Jan 19 - Awarded FEEFO Gold Service award for 3rd year running

Sept 18 - Winner of coveted ‘Marketing & Customer Engagement’ award at the UK Broker Awards

Aug 18 - Finalist for ‘Best Marketing Strategy’ at in-Cumbria awards

Jan 18 - RAW Insurance Brokers become Appointed Representatives

Jan 18 - Awarded FEEFO Gold Service award for 2nd year

Nov 17 - Celebrated 30 years’ of trading

Aug 17 - Finalist in ‘Best Customer Service Excellence’ at in-Cumbria awards

Jan 17 - Awarded FEEFO Gold Service award for customer service

Dec 16 - Acquired Armitage Livestock Insurance Agency

2016 - Newtown St Boswells, Scottish office

2014 - Ruthin, North Wales office opened

2013 - Durham office opened

1987 - H&H offer insurance to rural clients

1974 - Borderway Mart, Rosehill, Carlisle opens

1924 - Harrison & Hetherington Mart founded

1800's - Harrison & Hetherington begins

H&H Insurance Brokers are part of Carlisle based H&H Group plc

What our customers think

Did her very best to help
Very helpful

04 September 2020

Luke Conn - Goodman @ H & H was nothing but helpful right from the word go, he was polite and tried to understand our business . H & H were recommended by a friend and they were a pleasing experience compared to other companies i had tried. I have already recommended H & H and yes i will hopefully use them again.

03 September 2020

Excellent resonance service over many years

03 September 2020

Good service
After an initial slow start in getting a conversation about a ballpark quote ( probably due to covid). Good communication enabled them to win with a competitive quote.

John - 03 September 2020

Great Service
It is always a pleasure to see Edith from H&H who has looked after us for a long time. She always makes sure we have the appropriate cover in place.

John - 03 September 2020

Excellent service and knowledge

Sue - 03 September 2020

Professional and knowledgable
Knowledgeable, helpful and friendly

Paul - 03 September 2020

Good service
Service was good

Gordon - 04 August 2020

five star very good very helpfull

04 August 2020

Very helpful and efficient

Mandy - 04 August 2020

Comprehensive
Comprehensive, helpful and good at guiding you though the best cover for you. Offered far more than previous insurer

Victoria - 04 August 2020

Excellent service. Many thanks.

John - 04 August 2020

Friendly and helpful service, replied to queries promptly and gave the best quote. Will definitely consider using next year.

04 August 2020

First class service and attention to detail with good customer care

04 August 2020

Excellent
Natalie Carr looks after us on the farm and is amazing. Very helpful

Julie - 03 July 2020

My broker, Jacinta, was great. She took a quite complicated set of requirements and gave me a detailed quote. She spent time going through the terms with me and was very patient when I forgot to send some of the information!

Amy - 03 July 2020

[email protected] performance
their system all seemed to work well even during the lockdown with return calls always being made and all queries being sorted promptly.

Sirs - 03 July 2020

Always receive an excellent service from Jacinta.

Janet - 03 July 2020

Everyone was very helpful and cheerful!

03 July 2020

Good service provided by Armitage.

Ann - 03 July 2020

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