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Insurance Broker Welcomes its Youngest Ever Apprentice to the Team

Posted on: 17th September 2021

Insurance broker welcomes its youngest ever apprentice to the team

A LEADING independent insurance broker has signalled its investment in the future by appointing its youngest ever apprentice, Victoria Twentyman, 16, has joined H&H Insurance Brokers, which operates across the North of England, the Scottish Borders and Wales, as an apprentice admin assistant based at the firm’s Carlisle office.

Victoria, who lives near Penrith, is one of two new starters at the insurance company along with Tom McGaffin, 25, who has joined the firm as an apprentice claims handler, also based at Carlisle.  They will both receive on-the-job training and study towards professional qualifications as part of their apprenticeships.

Paul Graham, Managing Director, said the firm was committed to investing in young people as part of its growth plans for the future.  He continued: "It’s never been more important to invest in the future and provide opportunities for young people to pursue a rewarding career path.  Apprenticeships within the financial services industry are an excellent route into the sector, providing development and training which lead to professional qualifications.  We are delighted to welcome Victoria and Tom to the team.”

Victoria left Queen Elizabeth Grammar School in Penrith after sitting her GCSEs this year and is now studying business administration at Carlisle College as part of her apprenticeship.

Joining H&H Insurance Brokers, which specialises in rural and agricultural insurance, was a natural step for Victoria, who regularly helps out on her father, Keith, on his farm at Ireby, and her uncle Thomas Burne, who farms at Great Strickland, near Penrith and she has her own flock of Texel sheep at her uncle’s farm.
Victoria said: “I knew I wanted to follow a vocational career path rather than stay in full-time education, and it was important to me that it was related to agriculture and farming, so this job is perfect for me.”

Tom, who lives at Brampton, near Carlisle, has joined H&H Insurance Brokers after spending seven years working in retail. A music and drama graduate, he decided to pursue a career which would make the most of his people skills. As an apprentice claims handler, Tom works directly with clients who need to make a claim on their insurance. He is studying towards a professional insurance qualification through the Chartered Insurance Institute.

He said: “I enjoyed the interaction with customers in retail, and my new role involves the same skills of building a rapport with people and ensuring they get the best possible service.”  Outside of work, Tom is a singer-songwriter who plays several instruments including the piano, guitar and drums.

What our customers think

Personal touch valued. Time to discuss details.
A personal visit from representative enabled us to discuss fully any points we were unsure about, thus enabling us to make a better informed decision about what to include and what to miss out.

Karen - 06 January 2022

Great service
Easy to deal with

05 January 2022

Recommend them again

Andy - 05 January 2022

Professional and efficient. I will use them again and recommend them

04 January 2022

The sales rep Haf was brilliant and found me a good deal
Brilliant service , good deal and easy to talk to someone who understood what I was after for my policy

02 December 2021

Excellent personal service.
Luke was very patient in explaining the 2 types of insurance my business needs and is likely to get a third policy from us in January.

Ray Cassidy - 02 December 2021

Very good
Very good, Yes. Not necessary

02 December 2021

Prompt and excellent service

02 December 2021

Great service
They were in touch with me on a regular basis sorting my insurance out. Then got me a good deal. Also when I had queries they were quick to answer them.

02 December 2021

Yes I would recommend to others. The staff were very helpful.

James - 02 December 2021

Excellent service

02 December 2021

Professional people to deal with
Have insured our farm and holiday cottage for many years and find everyone at the company always keen to help and support

02 December 2021

They listen to what you have to say and recommend the best cover available,then find the best deal to suit your needs.

Margaret - 08 November 2021

excellent service
excellent servibe by HandH would definately recommend

Ian - 07 November 2021

As usual reliable, friendly and efficient.

Katharine - 05 November 2021

Excellent service
Excellent service and very helpful staff

Marshal - 05 November 2021

They handled all my questions quickly and easily

05 November 2021

From picking up the phone they responded professionally and very promptly to provide a competitive quote. This was flexibly adjusted to meet all of our requirements resulting complete cover within a week.

05 November 2021

Jade was very helpful and also gave us some great advice but most importantly saved us quite a bit of money on our yearly insurance costs

John - 05 November 2021

All process handled well from start to finish Would highly recommend them

Stephen - 05 November 2021