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Insurance Broker Welcomes its Youngest Ever Apprentice to the Team

Posted on: 17th September 2021

Insurance broker welcomes its youngest ever apprentice to the team

A LEADING independent insurance broker has signalled its investment in the future by appointing its youngest ever apprentice, Victoria Twentyman, 16, has joined H&H Insurance Brokers, which operates across the North of England, the Scottish Borders and Wales, as an apprentice admin assistant based at the firm’s Carlisle office.

Victoria, who lives near Penrith, is one of two new starters at the insurance company along with Tom McGaffin, 25, who has joined the firm as an apprentice claims handler, also based at Carlisle.  They will both receive on-the-job training and study towards professional qualifications as part of their apprenticeships.

Paul Graham, Managing Director, said the firm was committed to investing in young people as part of its growth plans for the future.  He continued: "It’s never been more important to invest in the future and provide opportunities for young people to pursue a rewarding career path.  Apprenticeships within the financial services industry are an excellent route into the sector, providing development and training which lead to professional qualifications.  We are delighted to welcome Victoria and Tom to the team.”

Victoria left Queen Elizabeth Grammar School in Penrith after sitting her GCSEs this year and is now studying business administration at Carlisle College as part of her apprenticeship.

Joining H&H Insurance Brokers, which specialises in rural and agricultural insurance, was a natural step for Victoria, who regularly helps out on her father, Keith, on his farm at Ireby, and her uncle Thomas Burne, who farms at Great Strickland, near Penrith and she has her own flock of Texel sheep at her uncle’s farm.
Victoria said: “I knew I wanted to follow a vocational career path rather than stay in full-time education, and it was important to me that it was related to agriculture and farming, so this job is perfect for me.”

Tom, who lives at Brampton, near Carlisle, has joined H&H Insurance Brokers after spending seven years working in retail. A music and drama graduate, he decided to pursue a career which would make the most of his people skills. As an apprentice claims handler, Tom works directly with clients who need to make a claim on their insurance. He is studying towards a professional insurance qualification through the Chartered Insurance Institute.

He said: “I enjoyed the interaction with customers in retail, and my new role involves the same skills of building a rapport with people and ensuring they get the best possible service.”  Outside of work, Tom is a singer-songwriter who plays several instruments including the piano, guitar and drums.

What our customers think

The service is simply excellent. Has been for many years now.

Joan - 06 October 2021

Very efficient

02 October 2021

Insurance brokers
excellent service every time,treated as a valued customer,always prompt and courteous.

Michael - 02 October 2021

always willing to help

John - 02 October 2021

Highly recommended for efficient and economic service

Ian - 02 October 2021

From start to finish nothing was to much trouble, promised call backs and additional information delivered with a professional and friendly approach. Would highly recommend and Lee will brilliant!!

Julie - 02 October 2021

Brilliant service as always

06 September 2021

I would recommend H & H Insurance to our farming friends.
With a very late request for a quote from ourselves, the local H & H representative came out to see us and completely understood our insurance needs and provided a favourable quote before the renewal date.

03 September 2021

efficient and helpful knowledgeable

Robert - 03 September 2021

Impressive service
Lee understood our needs, clarified the options available and found a policy that is suitable for us. We will use them again.

08 August 2021

Always so helpful nothing is to much trouble
Extremely helpful and professional nothing is to much trouble highly recommend

07 August 2021

Highly recommended
Brilliant service

Wilma - 07 August 2021

Excellent service, very friendly staff. Product ideal for our needs

Katharine - 02 August 2021

H andH insurance renewal
They looked at insurance providers and came up with a good deal for my farm

William - 06 July 2021

Good contact proffessional

06 July 2021

Very satisfactory service
I would gladly recommend them to other alpaca owners although, as I have not had to make a claim, I cannot make a comprehensive rating.

Peter - 06 July 2021

As usual with H&H,a no hastle deal! Everything explained at the start,on the rare occasions that I need to know more answers are prompt, and correct. An exçellent company to work with.

06 July 2021

Everything excellent
Everything excellent

Jim Campbell - 06 July 2021

Very user-friendly approach made it easy to purchase the policy. Significant cost saving compared with previous policy. Clearly, cannot comment at this stage about the way a claim might be dealt with. Hope we don’t need to make one!

William - 06 July 2021

Great to speak with a human being & very pleasant. Sorted in one short phone conversation.

Neil - 04 June 2021