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Feefo Platinum Trusted Service Award for the 2nd year!

Posted on: 22nd January 2021

H&H Insurance Brokers is delighted to have been awarded the Feefo Platinum Trusted Service award for the second year in a row. Rated by genuine customers, this accolade is an independent seal of excellence which recognises businesses who deliver exceptional experiences. Given the many unforeseen challenges the pandemic has caused over the past year, this award is a real testament to the hard work and determination of the team at H&H Insurance Brokers. 

Trusted Service was created by Feefo and is awarded only to companies that use Feefo to collect real reviews and insights. Businesses who meet the high standard, based on number of reviews collected and average rating, will receive this highly-valued accreditation. Given that all reviews are verified as genuine, the award truly reflects a business’s commitment to outstanding service, and because this badge of approval is based solely on interactions with real customers, it remains unique year on year. 

Paul Graham, Managing Director of H&H Insurance Brokers, commented: “We are all absolutely thrilled to receive this highly-regarded accreditation once again from Feefo. To receive this Platinum award for the second year in a row, is an incredible honour, and the team should be so proud because it is based purely on the feedback of our clients. To be recognised as an insurance broker who managed to continue providing an extremely high level of service over what has been a year of many significant challenges really is fantastic, and we will certainly use this award as momentum to carry us forward into 2021. I would like to take this chance to thank all of our clients for their wonderful feedback and ongoing patience this year, our staff for their unstinting support, and Feefo for allowing us to continually strive to improve.”

Congratulating H&H Insurance Brokers on winning their second Platinum award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.  

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. At Feefo we help our clients give their customers the best experiences possible. 

“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

Working with over 3,500 clients, Feefo is a customer insights and reviews technology company that provide businesses with tools to collect real, purchase-verified reviews and insights. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase customer confidence and enable businesses to make smarter business decisions. 

What our customers think

As the country is in a state at the moment I was impressed that H & H got in touch with the annual quote and the members of staff who help were very helpful.

Donna - 09 February 2021

very helpful service

03 February 2021

Very helpful
Very efficient company and staff were very helpful with any queries that I had . I will be using them again next year as I find the quote very competitive.

David - 02 February 2021

outstanding service
Very efficient speedy knowledgable and professional

Murray - 02 February 2021

First Class
First class service both from Edith down to Caroline. No question arrangement is a problem.

Sirs - 02 February 2021

Always very helpful
They are always helpful and good at answering any queries effectively.

02 February 2021

Good friendly service. Can't be beat on price .no problems putting a claim in.

Stpehen - 02 February 2021

Exceptionally friendly service & great quote
I phoned twice to get a quote for house insurance & spoke to Cameron & Lee. Both were exceptionally friendly & gave a great service.

David - 02 February 2021

Excellent customer service
Excellent, straight forward service.

Natalie - 02 February 2021

Very good
Haf who did the paperwork was very good, she was efficient without being pushy. Anything I wanted to know she found out and let me know immediately. She is very pleasant to deal with

Gwyneth - 02 February 2021

Fantastic service
Easy to communicate with

02 February 2021

Both personal and professional with detailed information and efficient communication

Douglas - 02 February 2021

Would recommend

10 January 2021

Excellent service fast and hassle free kept up to date

Christopher - 08 January 2021

H&H Insurance.
they found me a good insurance at the right price .

Eric - 07 January 2021

They were supportive, persistent, patient and affable - and we concuded the business successfully. I would recommend them to anyone.

Richard - 07 January 2021

Excellent and speedy service
Anyone we spoke to was well informed and very helpful

07 January 2021

The whole experience easy from start to finish. Everything was explained to me before making my decision. Very helpful staff. Definitely recommend to others!

07 January 2021

Easy to deal with and efficient
Yes definitely

07 January 2021

Good prompt reply
Good prompt responses to questions and enquiries and they try hard not to be beaten on price.

07 January 2021