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Feefo Platinum Trusted Service Award for the 2nd year!

Posted on: 22nd January 2021

H&H Insurance Brokers is delighted to have been awarded the Feefo Platinum Trusted Service award for the second year in a row. Rated by genuine customers, this accolade is an independent seal of excellence which recognises businesses who deliver exceptional experiences. Given the many unforeseen challenges the pandemic has caused over the past year, this award is a real testament to the hard work and determination of the team at H&H Insurance Brokers. 

Trusted Service was created by Feefo and is awarded only to companies that use Feefo to collect real reviews and insights. Businesses who meet the high standard, based on number of reviews collected and average rating, will receive this highly-valued accreditation. Given that all reviews are verified as genuine, the award truly reflects a business’s commitment to outstanding service, and because this badge of approval is based solely on interactions with real customers, it remains unique year on year. 

Paul Graham, Managing Director of H&H Insurance Brokers, commented: “We are all absolutely thrilled to receive this highly-regarded accreditation once again from Feefo. To receive this Platinum award for the second year in a row, is an incredible honour, and the team should be so proud because it is based purely on the feedback of our clients. To be recognised as an insurance broker who managed to continue providing an extremely high level of service over what has been a year of many significant challenges really is fantastic, and we will certainly use this award as momentum to carry us forward into 2021. I would like to take this chance to thank all of our clients for their wonderful feedback and ongoing patience this year, our staff for their unstinting support, and Feefo for allowing us to continually strive to improve.”

Congratulating H&H Insurance Brokers on winning their second Platinum award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.  

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. At Feefo we help our clients give their customers the best experiences possible. 

“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

Working with over 3,500 clients, Feefo is a customer insights and reviews technology company that provide businesses with tools to collect real, purchase-verified reviews and insights. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase customer confidence and enable businesses to make smarter business decisions. 

What our customers think

Dylan was spot on and advised us perfectly. He was a pleasure to deal with.

Peter - 09 May 2021

A successful zoom meeting was set up. Very knowledgable H & H adviser. Able to offer useful advice.

07 May 2021

Yes I would recommend them as they are very good. Word of mouth is so important and that is how we came to know of H+H and we would recommend them without any problem

Arwel - 07 May 2021

The contact between the Company and client is excellent. Queries are responded to very quickly.

Linda - 07 May 2021

Customer Focussed
Lee took the time to understand my needs and was very responsive to the questions I had, and worked out the best solution for my situation.

07 May 2021

Great service
always great to deal with. helpful, responsive, flexible.

07 May 2021

Politeness and efficient

Robin - 07 May 2021

First Class service, would highly recommend H & H Insurance Brokers for all property and vehicle insurance.

Janice - 06 April 2021

Excellent Service - very supportive and human
Reminded me about the renewal of my policy. Provided documentation and responded to questions quickly and fully.

Lily - 06 April 2021

give excellent details of cover/cost etc in a friendly manner

04 April 2021

Very efficient and professional and Know what they are talking about will recommend them to anyone

Robert - 02 April 2021

Very helpful sorting out a not so straight forward tractor insurance.

Adrian - 02 April 2021

Good service as usual
Farm insurances

N & A M - 02 April 2021

First class service.
Very helpful friendly service. Nothing was too much trouble.

Jennifer - 02 April 2021

Good communication. Extremely helpful. Prompt service. Reasonable cost

Rhys - 02 April 2021

Very good
Good good good good good good very good very good

02 April 2021

The phone was answered immediately, I was able to discuss the details of my policy and then amend it. I felt she knew what she was doing.

04 March 2021

Very helpful, easy to talk to.

Ronald - 02 March 2021

Great ser
We have had insurance from H and H for many years and they have always given great service

02 March 2021

Just what I wanted - and fast too!
Very efficient and pleasant.

Janet - 02 March 2021