Man on tablet in field

Feefo Platinum Trusted Service Award for the 2nd year!

Posted on: 22nd January 2021

H&H Insurance Brokers is delighted to have been awarded the Feefo Platinum Trusted Service award for the second year in a row. Rated by genuine customers, this accolade is an independent seal of excellence which recognises businesses who deliver exceptional experiences. Given the many unforeseen challenges the pandemic has caused over the past year, this award is a real testament to the hard work and determination of the team at H&H Insurance Brokers. 

Trusted Service was created by Feefo and is awarded only to companies that use Feefo to collect real reviews and insights. Businesses who meet the high standard, based on number of reviews collected and average rating, will receive this highly-valued accreditation. Given that all reviews are verified as genuine, the award truly reflects a business’s commitment to outstanding service, and because this badge of approval is based solely on interactions with real customers, it remains unique year on year. 

Paul Graham, Managing Director of H&H Insurance Brokers, commented: “We are all absolutely thrilled to receive this highly-regarded accreditation once again from Feefo. To receive this Platinum award for the second year in a row, is an incredible honour, and the team should be so proud because it is based purely on the feedback of our clients. To be recognised as an insurance broker who managed to continue providing an extremely high level of service over what has been a year of many significant challenges really is fantastic, and we will certainly use this award as momentum to carry us forward into 2021. I would like to take this chance to thank all of our clients for their wonderful feedback and ongoing patience this year, our staff for their unstinting support, and Feefo for allowing us to continually strive to improve.”

Congratulating H&H Insurance Brokers on winning their second Platinum award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.  

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. At Feefo we help our clients give their customers the best experiences possible. 

“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

Working with over 3,500 clients, Feefo is a customer insights and reviews technology company that provide businesses with tools to collect real, purchase-verified reviews and insights. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase customer confidence and enable businesses to make smarter business decisions. 

What our customers think

Farm insurance renewal
Very helpful insurance review, not rushed and very thorough.

09 May 2022

They knew exactly what was required and were very efficient and helpful.

Pauline - 06 May 2022

Super fast quote, amazing service
Luke was an absolute star

Julia - 05 May 2022

Very helpful and fast service

Sirs - 05 May 2022

Great company to deal with
Excellent service from all the team! Great to have real people to work with, visit and chat about insurance cover. Superb, thanks

Rachael - 05 May 2022

The usual professional service.

Margaret - 05 May 2022

Great service (removed by Feefo) and great communication. I dealt with Chris, who is a very nice man. Thoroughly recommend them. **

07 April 2022

Put a lot of effort in to getting a good quote. Would recommend them to anyone.

Graham - 08 April 2022

See above
Ok. Would use again

Harley - 07 April 2022

Information requested received wIthin 30 minutes
Highly efficient and dealt with the matter immediately

07 April 2022

Helpful Service
Sue sent timely reminders and dealt with me professionally and effectively

Dawn - 07 April 2022

Great service excellent It was adam & Leanne hunter that put me in touch.
Thanks for insuring my for my contractor insurance when no one else seem to by able to help.

Adrian - 07 April 2022

Requested to pay renewals without any documentation being received. Still waiting on hard copies in spite of being told 1st envelope was posted last week and 2nd put in post on Mon. Expecting one to be in post today, Thursday.

Christine - 07 April 2022

Excellent as always.

Peter - 03 March 2022

Great effort
Luke worked hard to come up with a solution for us in difficult market conditions.

Malcolm - 03 March 2022

Friendly, personal touch
I would recommend H&H because of their friendly, efficient, cost effective, professional service.

Karen - 04 February 2022

If you are bored by insurance but smart enough to know it is needed !
I have less then straightforward needs when it comes to insurance cover and there’s no doubt that it doesn’t come cheap but……what price on feeling that you can go about your business and feel that you’ve got it covered. I have had to make a claim recently and it was resolved quickly and efficiently. Insurance sure is boring but necessary. I would recommend H and H wholeheartedly..

Amanda - 02 February 2022

Personal touch valued. Time to discuss details.
A personal visit from representative enabled us to discuss fully any points we were unsure about, thus enabling us to make a better informed decision about what to include and what to miss out.

Karen - 06 January 2022

Great service
Easy to deal with

05 January 2022

Recommend them again

Andy - 05 January 2022