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Clients Experiencing Financial Difficulties

Posted on: 21st June 2020

On 18th May 2020, the Financial Conduct Authority introduced new measures for insurance and premium finance firms to help clients in financial difficulty.  Should you be experiencing financial hardship, or if things change at work or home, we may be able to help

By:

  • Re-assessing your demands and needs
  • Reviewing levels of cover
  • Adding or removing optional covers such as legal expenses
  • Adding or removing people on your policy

Where amendments to your insurance cover does not alleviate your payment difficulties, you should contact your finance provider directly as further support may be available, which could potentially include:

  • The possibility of deferring payments (refer to below FAQ’s)
  • Reduced repayments, or rescheduled term
  • Waiving missed or late payment fees
  • Amending your repayment date without any cost
  • Reducing interest payments

It is important that customers do not leave themselves uninsured, so we encourage you to contact us to discuss the options available if you are struggling to afford your payments during this uncertain time.

Please see our FAQ’s on Payment Deferrals

Q – What is a payment deferral?
A – A payment deferral is an arrangement under which a firm permits a customer that pays their insurance premium in instalments to make no payments for a specified period

Q – How do I apply for a payment deferral?
A – You should contact your insurer or finance provider direct

Q – If I am granted payment deferral, will I be classed as being in arrears on my payments?
A – No, nor would the provider or any third party such as broker or debt collector be allowed to cancel the policy or collect payment during the deferral period

Q – How long can I defer payments?
A – One to three months however, the provider can grant a longer extension should they wish

Q – Will I have to pay a fee?
A – The Financial Conduct Authority (FCA) would not expect a customer to be liable to pay any charge or fee in connection with the granting of a payment deferral

Post and Paper-based Documents
We continue to handle all post (incoming and outgoing), and paper-based documents such as cheques, as quickly and efficiently as possible to ensure they are processed in a timely manner to safeguard policy cover. Should you have any concerns about instructions or cheques you have sent which may not have been processed, or documents you believe you are due from us, please contact us urgently on 01228 406290 or email us in complete confidence.

What our customers think

Did her very best to help
Very helpful

04 September 2020

Luke Conn - Goodman @ H & H was nothing but helpful right from the word go, he was polite and tried to understand our business . H & H were recommended by a friend and they were a pleasing experience compared to other companies i had tried. I have already recommended H & H and yes i will hopefully use them again.

03 September 2020

Excellent resonance service over many years

03 September 2020

Good service
After an initial slow start in getting a conversation about a ballpark quote ( probably due to covid). Good communication enabled them to win with a competitive quote.

John - 03 September 2020

Great Service
It is always a pleasure to see Edith from H&H who has looked after us for a long time. She always makes sure we have the appropriate cover in place.

John - 03 September 2020

Excellent service and knowledge

Sue - 03 September 2020

Professional and knowledgable
Knowledgeable, helpful and friendly

Paul - 03 September 2020

Good service
Service was good

Gordon - 04 August 2020

five star very good very helpfull

04 August 2020

Very helpful and efficient

Mandy - 04 August 2020

Comprehensive
Comprehensive, helpful and good at guiding you though the best cover for you. Offered far more than previous insurer

Victoria - 04 August 2020

Excellent service. Many thanks.

John - 04 August 2020

Friendly and helpful service, replied to queries promptly and gave the best quote. Will definitely consider using next year.

04 August 2020

First class service and attention to detail with good customer care

04 August 2020

Excellent
Natalie Carr looks after us on the farm and is amazing. Very helpful

Julie - 03 July 2020

My broker, Jacinta, was great. She took a quite complicated set of requirements and gave me a detailed quote. She spent time going through the terms with me and was very patient when I forgot to send some of the information!

Amy - 03 July 2020

[email protected] performance
their system all seemed to work well even during the lockdown with return calls always being made and all queries being sorted promptly.

Sirs - 03 July 2020

Always receive an excellent service from Jacinta.

Janet - 03 July 2020

Everyone was very helpful and cheerful!

03 July 2020

Good service provided by Armitage.

Ann - 03 July 2020

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