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Clients Experiencing Financial Difficulties

Posted on: 21st June 2020

On 18th May 2020, the Financial Conduct Authority introduced new measures for insurance and premium finance firms to help clients in financial difficulty.  Should you be experiencing financial hardship, or if things change at work or home, we may be able to help

By:

  • Re-assessing your demands and needs
  • Reviewing levels of cover
  • Adding or removing optional covers such as legal expenses
  • Adding or removing people on your policy

Where amendments to your insurance cover does not alleviate your payment difficulties, you should contact your finance provider directly as further support may be available, which could potentially include:

  • The possibility of deferring payments (refer to below FAQ’s)
  • Reduced repayments, or rescheduled term
  • Waiving missed or late payment fees
  • Amending your repayment date without any cost
  • Reducing interest payments

It is important that customers do not leave themselves uninsured, so we encourage you to contact us to discuss the options available if you are struggling to afford your payments during this uncertain time.

Please see our FAQ’s on Payment Deferrals

Q – What is a payment deferral?
A – A payment deferral is an arrangement under which a firm permits a customer that pays their insurance premium in instalments to make no payments for a specified period

Q – How do I apply for a payment deferral?
A – You should contact your insurer or finance provider direct

Q – If I am granted payment deferral, will I be classed as being in arrears on my payments?
A – No, nor would the provider or any third party such as broker or debt collector be allowed to cancel the policy or collect payment during the deferral period

Q – How long can I defer payments?
A – One to three months however, the provider can grant a longer extension should they wish

Q – Will I have to pay a fee?
A – The Financial Conduct Authority (FCA) would not expect a customer to be liable to pay any charge or fee in connection with the granting of a payment deferral

Post and Paper-based Documents
We continue to handle all post (incoming and outgoing), and paper-based documents such as cheques, as quickly and efficiently as possible to ensure they are processed in a timely manner to safeguard policy cover. Should you have any concerns about instructions or cheques you have sent which may not have been processed, or documents you believe you are due from us, please contact us urgently on 01228 406290 or email us in complete confidence.

What our customers think

Would recommend

10 January 2021

Excellent
Excellent service fast and hassle free kept up to date

Christopher - 08 January 2021

H&H Insurance.
they found me a good insurance at the right price .

Eric - 07 January 2021

They were supportive, persistent, patient and affable - and we concuded the business successfully. I would recommend them to anyone.

Richard - 07 January 2021

Excellent and speedy service
Anyone we spoke to was well informed and very helpful

07 January 2021

The whole experience easy from start to finish. Everything was explained to me before making my decision. Very helpful staff. Definitely recommend to others!

07 January 2021

Easy to deal with and efficient
Yes definitely

07 January 2021

Good prompt reply
Good prompt responses to questions and enquiries and they try hard not to be beaten on price.

07 January 2021

good service

Andrew - 06 December 2020

They rang us up as the reminder email was sent to an old address and we were in danger of being of missing the start date for the new policy and would not have been insured.

Patricia - 03 December 2020

Great service
Great service, thanks Lee!

Helen - 03 December 2020

Efficient service In difficult times.

03 December 2020

Excellent staff
Excellent everything was explained and understood. Staff very helpful.

Michael - 08 November 2020

Good service
Great service and would recommend.

07 November 2020

H&H do the job!
We are not so good at responding to first emails - even though all information is always provided in a clear way, with timelines. We appreciate H&H for following up with us. Because of their work, we have not missed an important deadline yet. We have used H&H for years - because they are good at what they do. We need yo thank them!!

06 October 2020

If H and H continue provide competitive Farm Insurance, giving the required cover but at a lot lower price than other providers, I can certainly recommend them. I found out about H and H because another farmer recommended them to me.

Rory - 18 October 2020

I've renewed my house and contents insurance again with H&H Insurance Brokers; Cameron Johnston provided an excellent service and the policy is very competitively priced.

Nina - 07 October 2020

Great as always
Straight forward great prices why would you go anywhere else

07 October 2020

Negotiated the cost well. Pleasant staff.

06 October 2020

All ways helpful and prepared for all situations.
Always ready to discuss different situations and prepared to help at any time. Staff always friendly and helpful.

Brenda - 06 October 2020

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