Farms feeding sheep in field

Covid-19 Update

Posted on: 30th June 2020

As the country emerges from its enforced lockdown and life is returning to some normality, H&H Insurance Brokers is pleased to announce that they have recommenced on-farm and face to face customer visits, plus the Carlisle Head Office has re-opened.

Filled with relief and enthusiasm, the team have resumed appointments and visits outside the office and across the region. Many customers of H&H Insurance Brokers will be pleased with this development, as these visits give people the opportunity to connect with advisors on both agricultural and social matters. Following the lonesome lockdown period, many farmers who have been long-term customers feel more like friends to the company, and staff are delighted to returning to on-farm visits where clients can talk about farm developments, diversification projects, changes to livestock numbers and any other initiatives requiring insurance advice.

Carlisle Office
We are pleased to inform you that from today Monday 10th August, the Carlisle office has reopened.   Clients wishing to discuss their insurance will still need to make an appointment to ensure the member of staff is available and there is a suitable meeting room available – please call us on 01228 406290 to make your appointment.

There will be staff in the main upstairs office should you need to return a claims form, hand in a payment or to return some signed documents – please ring the doorbell and a member of staff will be with you; note, in line with government guidelines you will be required to wear your face mask at all times.   Assuring you of our best attention at all times.

Note: we will advise shortly on the re-opening of our Ruthin office in North Wales.

Staying COVID-19 Secure in 2020 Download PDF here

Managing Director, Paul Graham, commented: “It is important to us that our clients know that we are still here for them to answer any questions or concerns during this ambiguous time. Getting out on farm visits will boost our community because brokers will be offering some clarity and certainty, especially for farmers who have found their circumstances change during the coronavirus pandemic. Our main concern is the well-being of our clients and staff, and we will endeavour to keep meeting their needs in this constantly developing context. Life has been up in the air for quite some time, but it is still important for us as brokers to encourage our clients not to neglect their insurance needs or cast them from the forefront of their minds.”

In announcing these details, H&H Insurance Brokers is keen reassure that they are 100% committed to supporting its rural agricultural and commercial businesses.

What our customers think

Did her very best to help
Very helpful

04 September 2020

Luke Conn - Goodman @ H & H was nothing but helpful right from the word go, he was polite and tried to understand our business . H & H were recommended by a friend and they were a pleasing experience compared to other companies i had tried. I have already recommended H & H and yes i will hopefully use them again.

03 September 2020

Excellent resonance service over many years

03 September 2020

Good service
After an initial slow start in getting a conversation about a ballpark quote ( probably due to covid). Good communication enabled them to win with a competitive quote.

John - 03 September 2020

Great Service
It is always a pleasure to see Edith from H&H who has looked after us for a long time. She always makes sure we have the appropriate cover in place.

John - 03 September 2020

Excellent service and knowledge

Sue - 03 September 2020

Professional and knowledgable
Knowledgeable, helpful and friendly

Paul - 03 September 2020

Good service
Service was good

Gordon - 04 August 2020

five star very good very helpfull

04 August 2020

Very helpful and efficient

Mandy - 04 August 2020

Comprehensive, helpful and good at guiding you though the best cover for you. Offered far more than previous insurer

Victoria - 04 August 2020

Excellent service. Many thanks.

John - 04 August 2020

Friendly and helpful service, replied to queries promptly and gave the best quote. Will definitely consider using next year.

04 August 2020

First class service and attention to detail with good customer care

04 August 2020

Natalie Carr looks after us on the farm and is amazing. Very helpful

Julie - 03 July 2020

My broker, Jacinta, was great. She took a quite complicated set of requirements and gave me a detailed quote. She spent time going through the terms with me and was very patient when I forgot to send some of the information!

Amy - 03 July 2020

[email protected] performance
their system all seemed to work well even during the lockdown with return calls always being made and all queries being sorted promptly.

Sirs - 03 July 2020

Always receive an excellent service from Jacinta.

Janet - 03 July 2020

Everyone was very helpful and cheerful!

03 July 2020

Good service provided by Armitage.

Ann - 03 July 2020