Farms feeding sheep in field

Coronavirus Update | Business as Usual

Posted on: 18th March 2020

With a heritage of over 140 years, the H&H Group of Companies has seen some tough times and the current situation with the Coronavirus is no exception.  However, as a strong and diverse group, H&H intend to be here for the long term and is taking personal responsibility to continue to support our clients and help protect their livelihoods through these difficult times. 

We are keeping up to date with government and NHS guidance around COVID-19 and will continue to provide a first class business service, with minimal disruption, and have put robust systems and precautionary measures in place to ensure we operate our businesses as usual.   These measures include:

  • Only those intending to conduct business are requested to come to any of our premises and when there refrain from any unnecessary socialising
  • All H&H premises will be thoroughly cleaned with particular attention to surfaces and door handles several times a day
  • When entering H&H premises, visitors will be routinely asked to observe the strict hand hygiene procedure, not shake hands and keep a sensible distance between themselves and our staff
  • Where possible H&H is postponing non-essential meetings and moving all necessary meetings to telephone and/or online video calls and members are being encouraged to work from their home office wherever possible
  • Our staff will not meet with visitors or their clients if the person has:
    • Experienced any Coronavirus symptoms
    • Come into contact with a positive COVID-19 case
    • Visited a high-risk area abroad during the previous 14 days
  • Client visits by H&H Insurance Brokers may continue however prior to all visits each client will be called by the Account Executive to
    • advise the client of the procedures H&H have taken and confirming that we are not showing any symptoms,
    • ask if they are happy for us to still visit; and
    • if a visit is necessary, we will ask our clients to confirm the answer to the standard questions (as above)
      • If the answer is ‘yes’ to any of these questions, then no face-to-face visit will take place
  • H&H management have instructed staff to self-isolate for 14 days if either they or a close family member displays COVID-19 symptoms

Whilst we are taking every possible precaution to ensure the safety of our clients and staff, we remind all our customers to observe the current guidance, take full responsibility for their actions and remain considerate and responsible at all times.

We will continue to monitor this fast-changing situation and will notify you of any further changes in our procedures, as and when they occur.

In the meantime, if you have any questions please do get in touch with your Account Executive or your main local H&H Insurance Brokers office or email us direct.

What our customers think

Did her very best to help
Very helpful

04 September 2020

Luke Conn - Goodman @ H & H was nothing but helpful right from the word go, he was polite and tried to understand our business . H & H were recommended by a friend and they were a pleasing experience compared to other companies i had tried. I have already recommended H & H and yes i will hopefully use them again.

03 September 2020

Excellent resonance service over many years

03 September 2020

Good service
After an initial slow start in getting a conversation about a ballpark quote ( probably due to covid). Good communication enabled them to win with a competitive quote.

John - 03 September 2020

Great Service
It is always a pleasure to see Edith from H&H who has looked after us for a long time. She always makes sure we have the appropriate cover in place.

John - 03 September 2020

Excellent service and knowledge

Sue - 03 September 2020

Professional and knowledgable
Knowledgeable, helpful and friendly

Paul - 03 September 2020

Good service
Service was good

Gordon - 04 August 2020

five star very good very helpfull

04 August 2020

Very helpful and efficient

Mandy - 04 August 2020

Comprehensive, helpful and good at guiding you though the best cover for you. Offered far more than previous insurer

Victoria - 04 August 2020

Excellent service. Many thanks.

John - 04 August 2020

Friendly and helpful service, replied to queries promptly and gave the best quote. Will definitely consider using next year.

04 August 2020

First class service and attention to detail with good customer care

04 August 2020

Natalie Carr looks after us on the farm and is amazing. Very helpful

Julie - 03 July 2020

My broker, Jacinta, was great. She took a quite complicated set of requirements and gave me a detailed quote. She spent time going through the terms with me and was very patient when I forgot to send some of the information!

Amy - 03 July 2020

[email protected] performance
their system all seemed to work well even during the lockdown with return calls always being made and all queries being sorted promptly.

Sirs - 03 July 2020

Always receive an excellent service from Jacinta.

Janet - 03 July 2020

Everyone was very helpful and cheerful!

03 July 2020

Good service provided by Armitage.

Ann - 03 July 2020