Farms feeding sheep in field

Coronavirus Update | Business as Usual

Posted on: 18th March 2020

With a heritage of over 140 years, the H&H Group of Companies has seen some tough times and the current situation with the Coronavirus is no exception.  However, as a strong and diverse group, H&H intend to be here for the long term and is taking personal responsibility to continue to support our clients and help protect their livelihoods through these difficult times. 

We are keeping up to date with government and NHS guidance around COVID-19 and will continue to provide a first class business service, with minimal disruption, and have put robust systems and precautionary measures in place to ensure we operate our businesses as usual.   These measures include:

  • Only those intending to conduct business are requested to come to any of our premises and when there refrain from any unnecessary socialising
  • All H&H premises will be thoroughly cleaned with particular attention to surfaces and door handles several times a day
  • When entering H&H premises, visitors will be routinely asked to observe the strict hand hygiene procedure, not shake hands and keep a sensible distance between themselves and our staff
  • Where possible H&H is postponing non-essential meetings and moving all necessary meetings to telephone and/or online video calls and members are being encouraged to work from their home office wherever possible
  • Our staff will not meet with visitors or their clients if the person has:
    • Experienced any Coronavirus symptoms
    • Come into contact with a positive COVID-19 case
    • Visited a high-risk area abroad during the previous 14 days
  • Client visits by H&H Insurance Brokers may continue however prior to all visits each client will be called by the Account Executive to
    • advise the client of the procedures H&H have taken and confirming that we are not showing any symptoms,
    • ask if they are happy for us to still visit; and
    • if a visit is necessary, we will ask our clients to confirm the answer to the standard questions (as above)
      • If the answer is ‘yes’ to any of these questions, then no face-to-face visit will take place
  • H&H management have instructed staff to self-isolate for 14 days if either they or a close family member displays COVID-19 symptoms

Whilst we are taking every possible precaution to ensure the safety of our clients and staff, we remind all our customers to observe the current guidance, take full responsibility for their actions and remain considerate and responsible at all times.

We will continue to monitor this fast-changing situation and will notify you of any further changes in our procedures, as and when they occur.

In the meantime, if you have any questions please do get in touch with your Account Executive or your main local H&H Insurance Brokers office or email us direct.

What our customers think

Would recommend

10 January 2021

Excellent service fast and hassle free kept up to date

Christopher - 08 January 2021

H&H Insurance.
they found me a good insurance at the right price .

Eric - 07 January 2021

They were supportive, persistent, patient and affable - and we concuded the business successfully. I would recommend them to anyone.

Richard - 07 January 2021

Excellent and speedy service
Anyone we spoke to was well informed and very helpful

07 January 2021

The whole experience easy from start to finish. Everything was explained to me before making my decision. Very helpful staff. Definitely recommend to others!

07 January 2021

Easy to deal with and efficient
Yes definitely

07 January 2021

Good prompt reply
Good prompt responses to questions and enquiries and they try hard not to be beaten on price.

07 January 2021

good service

Andrew - 06 December 2020

They rang us up as the reminder email was sent to an old address and we were in danger of being of missing the start date for the new policy and would not have been insured.

Patricia - 03 December 2020

Great service
Great service, thanks Lee!

Helen - 03 December 2020

Efficient service In difficult times.

03 December 2020

Excellent staff
Excellent everything was explained and understood. Staff very helpful.

Michael - 08 November 2020

Good service
Great service and would recommend.

07 November 2020

H&H do the job!
We are not so good at responding to first emails - even though all information is always provided in a clear way, with timelines. We appreciate H&H for following up with us. Because of their work, we have not missed an important deadline yet. We have used H&H for years - because they are good at what they do. We need yo thank them!!

06 October 2020

If H and H continue provide competitive Farm Insurance, giving the required cover but at a lot lower price than other providers, I can certainly recommend them. I found out about H and H because another farmer recommended them to me.

Rory - 18 October 2020

I've renewed my house and contents insurance again with H&H Insurance Brokers; Cameron Johnston provided an excellent service and the policy is very competitively priced.

Nina - 07 October 2020

Great as always
Straight forward great prices why would you go anywhere else

07 October 2020

Negotiated the cost well. Pleasant staff.

06 October 2020

All ways helpful and prepared for all situations.
Always ready to discuss different situations and prepared to help at any time. Staff always friendly and helpful.

Brenda - 06 October 2020