Insurance FAQs

We've got you covered.

We Are Here to Help

Not sure what is included in your policy? Unsure of what to do in the event of a claim? Here are some of our most frequently asked questions about our policy. Don't forget, our friendly team are on hand to help if you can't find what you're looking for, simply contact us today with any queries. 

Who will administer my policies?
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At H&H Insurance Brokers we are very proud of our personal service. As our client, you will be given the name of your personal account handler, who will deal with any policy queries or amendments you might have. In addition to this we offer visits from our account executives, and they’re able to go through your policy in depth to ensure you have sufficient cover at the best cost.

Can I pay my premiums by direct debit?
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H&H Insurance Brokers have negotiated very competitive rates with a leading credit provider allowing you to pay monthly over 10 months.  We can offer 3 or 6 months to suit you.

Is there a charge when paying by direct debit?
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Premium Credit Limited will make a charge for arranging instalment facilities so you can pay by Direct Debit. The amount of the charge will depend on total premiums and chosen payment period, but we will confirm this to you when arranging your insurance.

How do I make a claim?
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To make a claim you can contact our head office on 01228 406250

Why choose H&H Insurance Brokers as your insurance broker?
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We act as an intermediary between clients and insurance companies. Clients may be either individuals or commercial businesses and organisations. We use our in-depth knowledge of risks and the insurance market to find and arrange suitable insurance policies.

Unlike tied agents, we are independent and offer products from more than one insurer, to ensure that you get the best deal.  Insurance policies range from motor insurance, required by law to drive a vehicle in the UK, to public, employers’ or product liability insurance, which pays compensation on the basis of the assessment of legal liability for damage, injury or harm.

What our customers think

Farm insurance renewal
Very helpful insurance review, not rushed and very thorough.

09 May 2022

They knew exactly what was required and were very efficient and helpful.

Pauline - 06 May 2022

Super fast quote, amazing service
Luke was an absolute star

Julia - 05 May 2022

Very helpful and fast service

Sirs - 05 May 2022

Great company to deal with
Excellent service from all the team! Great to have real people to work with, visit and chat about insurance cover. Superb, thanks

Rachael - 05 May 2022

Professional
The usual professional service.

Margaret - 05 May 2022

Great service (removed by Feefo) and great communication. I dealt with Chris, who is a very nice man. Thoroughly recommend them. **

07 April 2022

Put a lot of effort in to getting a good quote. Would recommend them to anyone.

Graham - 08 April 2022

See above
Ok. Would use again

Harley - 07 April 2022

Information requested received wIthin 30 minutes
Highly efficient and dealt with the matter immediately

07 April 2022

Helpful Service
Sue sent timely reminders and dealt with me professionally and effectively

Dawn - 07 April 2022

Great service excellent It was adam & Leanne hunter that put me in touch.
Thanks for insuring my for my contractor insurance when no one else seem to by able to help.

Adrian - 07 April 2022

Requested to pay renewals without any documentation being received. Still waiting on hard copies in spite of being told 1st envelope was posted last week and 2nd put in post on Mon. Expecting one to be in post today, Thursday.

Christine - 07 April 2022

Excellent as always.

Peter - 03 March 2022

Great effort
Luke worked hard to come up with a solution for us in difficult market conditions.

Malcolm - 03 March 2022

Friendly, personal touch
I would recommend H&H because of their friendly, efficient, cost effective, professional service.

Karen - 04 February 2022

If you are bored by insurance but smart enough to know it is needed !
I have less then straightforward needs when it comes to insurance cover and there’s no doubt that it doesn’t come cheap but……what price on feeling that you can go about your business and feel that you’ve got it covered. I have had to make a claim recently and it was resolved quickly and efficiently. Insurance sure is boring but necessary. I would recommend H and H wholeheartedly..

Amanda - 02 February 2022

Personal touch valued. Time to discuss details.
A personal visit from representative enabled us to discuss fully any points we were unsure about, thus enabling us to make a better informed decision about what to include and what to miss out.

Karen - 06 January 2022

Great service
Easy to deal with

05 January 2022

Recommend them again

Andy - 05 January 2022

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