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Why Choose H&H Insurance Brokers?

Our promise to you

With H&H Insurance you’ll get a dedicated point of contact (with an average over 19 years of experience) who will:

  • Meet you at your convenience
  • Get to know you and your business
  • Define what cover is (and isn’t) necessary for you
  • Identify a range of suitable insurers
  • Negotiate with insurers on your behalf
  • Get you the cover you need
  • Assist you with claims
  • Always act in your best interests

Service Charter

We consider it is important for our clients to know what they can expect from us and more importantly, how to get in touch with us if you feel you don’t receive this level of service.

Please click here to download our Service Charter

10 reasons to choose H&H

  1. We can cover your insurance needs
    From business insurance to personal cover, we can provide almost any policy you need.
  1. A heritage built on traditional values
    H&H started 140 years ago serving tight-knit agricultural communities in the North of England and the Scottish Borders. To this day, we retain the traditional values on which our reputation was built. We work hard to protect that name which ultimately means delivering what you, our customer, wants and needs.
  1. No call centres
    Want your broker’s mobile number?  Here it is.  Seriously.
    We want to get to know you, which is why we assign all our customers with a named broker and account handler who will invest the time to get to know you and your individual needs.
  1. Access to specialists with an average of 19 years’ experience
    Expertise is what gives us the ability to quickly identify your needs, save you money and ensure peace of mind. With H&H Insurance, you access that expertise directly. Our senior brokers have an average of 19 years’ industry experience.  That’s a powerful ally to have on your side.
  1. Our robust claim processes
    You buy insurance for peace of mind. That’s why we continue to invest heavily in ensuring our claim process is as robust as possible. So, if the worst happens, we can get you back up on your feet as quickly as possible.
  1. Being resolutely independent
    As a genuinely independent broker, we will always offer you recommendations based on your interests and needs – and not those of the insurance providers.
  1. Quality insurers, value for money policies
    We access the insurance markets directly or work with big name insurers depending on your needs.  Either way you can be assured that we will only every work with quality companies with the funds to pay even in the event of major disasters.
  1. The right accreditation’s
    In 2015, we were awarded Chartered Status – the highest accolade in the insurance industry. We are one of only 200 brokers in the UK to have this prestigious accreditation.
  1. Firm roots in your community
    Even if you never visit one of our offices, it’s still reassuring to recognise names and voices and see us out and about in your community.
  1. Always putting you first
    Ultimately it’s not about us, but about you.  At H&H you will never just be a number on a spreadsheet.

Frequently Asked Questions

FAQs

At H&H Insurance Brokers we are very proud of our personal service. As our client, you will be given the name of your personal account handler, who will deal with any policy queries or amendments you might have. In addition to this, we offer visits from our account executives who will go through your policy in depth to ensure you have sufficient cover at the best cost.
H&H Insurance Brokers have negotiated very competitive rates with a leading credit provider allowing you to pay monthly over 10 months.  We can do 3 or 6 months to suit you.
Premium Credit Limited will make a charge for arranging instalment facilities so you can pay by Direct Debit. The amount of the charge will depend on total premiums and chosen payment period but we will confirm this to you when arranging your insurance.
To claim you can either contact our head office on 01228 406290 or visit our claims section on this website which contains some helpful information.
We act as an intermediary between clients and insurance companies. Clients may be either individuals or commercial businesses and organisations. We use our in-depth knowledge of risks and the insurance market to find and arrange suitable insurance policies. Unlike tied agents, we are independent and offer products from more than one insurer, to ensure that you get the best deal.  Insurance policies range from motor insurance, required by law to drive a vehicle in the UK, to public, employers’ or product liability insurance, which pays compensation on the basis of the assessment of legal liability for damage, injury or harm.

FAQ's: Armitage in-Livestock (Pedigree Livestock)

FAQs

Armitage in-Livestock will provide a range of quality insurance covers for your pedigree stock during pedigree Breed Society sales (held at Harrison & Hetherington auction marts) and private sales subject to a satisfactory veterinary inspection.   We can also arrange pre-sale cover saving you time on the day of the sale.
The main insurance covers are All Risks of Mortality, Loss of Use, Luckpenny and Breeding Warranty.  There are different cover options available for both the Vendor and the Purchaser.
It is advisable to take out insurance cover prior to the sale. This will give prospective purchasers confidence in their choice, knowing that their investment is protected.

  • Pre-Sale: by contacting our Armitage in-Livestock team on T: 01228 406290
  • On the Day: call into the main office or contact our Armitage in-Livestock team (as above)

Cover can be purchased post-sale up to 48 hours | Instant quote and cover is available during key sales at any of the H&H marts.

Yes, provided the animal is vetted and a Veterinary Certificate of Health completed along with a satisfactorily completed proposal.
Yes providing it has passed the Official Breed Society veterinary inspection.
Discounts are usually available for semen tested animals.  Premium reductions are also available if co-insurance is taken.  This is typically 10% of the sum insured but please contact us for further details.
H&H Insurance Brokers have negotiated very competitive rates with a leading credit provider allowing you to pay monthly over a nominated period to suit you.
Premium Credit Limited will make a charge for arranging instalment facilities so you can pay by Direct Debit. The amount of the charge will depend on total premiums and chosen payment period but we will confirm this to you when arranging your insurance.
To claim you can either contact our head office on 01228 406290 or visit our claims section on this website which contains some helpful information.
Armitage in-Livestock is a trading style name of H&H Insurance Brokers Limited (HHIB).  HHIB are based in the hub of the livestock industry at Borderway Mart, Carlisle and were established in 1987; since then they have been providing livestock insurance for vendors and purchasers of pedigree cattle and sheep.  HHIB is authorised and regulated by the Financial Conduct Authority, Registered Number 305809.
The Catlin Group Limited is a global specialty property / casualty insurer and reinsurer, writing more than 30 lines of business. With six underwriting hubs in London/UK, Bermuda, the United States, Asia Pacific, Europe, and Canada this places them at the heart of every major insurance market.    They have a team of experienced and specialist livestock underwriters.
We act as an intermediary between clients and insurance companies. Clients may be either individuals or commercial businesses and organisations. We use our in-depth knowledge of risks and the insurance market to find and arrange suitable insurance policies. Unlike tied agents, we are independent and offer products from more than one insurer, to ensure that you get the best deal.  Insurance policies range from motor insurance, required by law to drive a vehicle in the UK, to public, employers’ or product liability insurance, which pays compensation on the basis of the assessment of legal liability for damage, injury or harm.
At H&H Insurance Brokers we are very proud of our personal service. As our client, you will be given the name of your personal account handler, who will deal with any policy queries or amendments you might have. In addition to this, we offer visits from our account executives who will go through your policy in depth to ensure you have sufficient cover at the best cost.

Our Offices

Head Office
H&H Insurance Brokers Limited
Borderway Mart
Carlisle, CA1 2RS

General Enquiries
T: 01228 406290
F: 01228 406291
E: info@hhib.co.uk

Durham Office
Blackmoor Court
Durham Moor
Durham
DH1 5ER

General Enquiries
T: 0191 349 9463
E: info@hhib.co.uk

Ruthin Office
Ruthin Farmers
Parc Glasdir
Denbigh Road
Ruthin, LL15 1PB

General Enquiries
T: 01824 707317
M: 07720 970 684
E: info@hhib.co.uk

Newtown St Boswells Office
Newtown St Boswells
Melrose
TD6 0PP

General Enquiries
T: 01835 348425 | 01835 348426
M: 0756 8109 655
E: info@hhib.co.uk

A brief history of H&H

1877 – Richard Harrison opened Botchergate Mart, Carlisle

1879 – Robert Hetherington opened Earl Street Mart, Carlisle

1924 – Harrison & Hetherington Auction Marts founded.

1974 – Borderway Mart, Rosehill, Carlisle opens.

1987 – H&H began offering insurance to rural clients.

2013 – Durham office opened.

2014 – Ruthin, North Wales office opened.

2015 – Awarded Chartered Institute of Brokers accreditation.

2016 – Newtown St Boswells, Scottish office opened.

Dec 16 – Acquired Armitage Livestock Insurance Agency.

Jan 17 – Awarded FEEFO Gold Service award for customer service.

Aug 17 – Finalist in ‘Best Customer Service Excellence’ category for in-Cumbria business awards.

Nov 17 – Celebrated our 30 years’ of trading

H&H Insurance Brokers are part of Carlisle based H&H Group plc

Are you one of the 70%?

It is estimated that up to 70% of UK businesses may be under-insured and this can lead to severe financial penalties being imposed in the event of a claim occurring. As BIBA members H&H Insurance Brokers can offer you access to our new valuation facility which will ensure correct sums insured for buildings, plant, machinery and contents, fine Art, Antiques, and business interruption.    Click here to download our booklet entitled ‘How to avoid under insurance’

Contact us

Independent reviews from Feefo

Discuss your insurance needs with an expert 01228 406 290