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Simon McKean, New Claims Manager

30th August 2018
Paul Graham, Managing Director welcomes Simon McKean, Claims Manager to H&H Insurance Brokers

H&H Insurance Brokers Appoints Simon McKean as Claims Manager to continue to support clients through the claims process as efficiently and quickly as possible.

H&H Insurance Brokers (HHIB) continues its drive to invest in client support with the announcement of the appointment of Simon McKean, as dedicated Claims Manager. Based in its Carlisle office, his key role is to assist customers through the claims process and to ensure they have all the support that is needed, at what is often a difficult time. He takes up this important position within HHIB, from Keil Selby, who is moving to a different role within the company.

With over thirty years’ experience within the industry, Simon is an experienced insurance professional, who has also worked as a loss adjuster. He joins H&H Insurance Brokers from a leading national insurer where he held the position of Property Insurance Advisor. His role there as loss adjuster, involved visiting customers to assess, negotiate and settle insurance claims.   Simon has considerable experience in all types of claims with particular specialised knowledge of property damage losses.

For H&H Insurance Brokers, the dedicated Claims Manager is a position aimed specifically at providing the highest quality and standard of guidance and support to clients – from the outset to the final outcome. In addition to acting on behalf of customers, Simon will liaise with the insurers, loss adjusters and other relevant parties throughout the entire claims process, to ensure that the claim is settled as efficiently and quickly as possible.

Simon, who lives in Carlisle, is a highly focussed insurance industry professional; commenting on his new position, Simon said: “I am delighted to join this very well established and respected company, which has a tremendous reputation within the industry. For me, personally, I take great pride in providing the best results for those making a claim, so in my position as dedicated Claims Manager, my overall aim is to use my knowledge and innovative negotiating techniques, to further develop and enhance H&H Insurance Brokers’ customer journey and satisfaction.”

With offices in Carlisle, Durham, Newtown St Boswells and Wales, for over 30 years’ H&H Insurance Brokers has provided farming and rural businesses with bespoke insurance policies. The business has grown to be one of the largest, specialist independent insurance brokers in the UK, and is today recognised with gold status on Feefo customer feedback, with a 4.75 positive response. It is also one of a select group of Brokers to have a chartered Insurance Broker status.

In announcing details of this appointment, Paul Graham, Managing Director said: “This is a major appointment and Simon joining us is a coup for our business in that it enhances our proposition, and I know that going forward, he will be integral to the ongoing success of the company.  Simon is the perfect fit for the needs of this position as he has a background in customer focussed insurance roles, combined with the knowledge and experience as a loss adjuster.  He will be dealing with policyholders personally and has exactly the skills needed to further enhance the service levels that we provide to our customers.

We aim to provide maximum support for clients throughout their insurance claims process.  Simon will focus on all aspects of looking after our clients’ claims, giving them support and clarity when they do make a claim.  He will also liaise closely with our insurer partners to help process any insurance claims as swiftly as possible.”