Farms feeding sheep in field

H&H Insurance Brokers face 2020 with Optimism

Posted on: 19th December 2019

As one of the largest independent insurance advisors for rural businesses, we are preparing for 2020 and the new decade in a positive position following continued expansion.  Despite uncertain economic conditions exacerbated by Brexit, due to an increased demand for its specialist services, the business has grown and evolved, staff numbers increase and significant investments have been made.     This has largely been as a result of its strong focus on customer support and its very tailored levels of service.  In an industry where insurance companies and brokers are increasingly reducing customer support to a faceless call centre, H&H Insurance Brokers has embraced the opposite approach ensuring there is always a dedicated team to handle claims, questions and queries both over the phone or face-to-face.

Ensuring that customers have access to the best support and advice at all times remains a key priority.  Continuous investment in its team and processes has been of paramount importance this year and as a result, the business has increased its workforce numbers by over 10% to meet its ever-increasing demand for specialist insurance and after-care services.  This includes a claims handler, new commercial account executive and an apprentice, with more recruitment ongoing for an apprentice in Wales and additional account executives.

The company has also gone one step further to integrate a dedicated claims department within the existing team because when things go wrong, clients need to be assured that there is support out there so that claims are settled swiftly and painlessly.

Commenting on this strong business performance throughout 2019, Paul Graham, Managing Director, said: “This has been an extremely good year for H&H Insurance Brokers in terms of performance and customer satisfaction.  Despite the economic climate being against us in many ways, we have overcome tumultuous times to offer our clients the best in insurance brokerage as well as support services, and have seen an increase in requests for Smallholder Protect and Rural Protect insurance products.

“I am extremely proud of the team that underpins this and look forward to 2020 in terms of further expansion both across the country as well as offering new services.  We will continue to focus on niche markets for rural insurance services as this has delivered us a competitive advantage that is already showing dividends.”

As well as staff support, a five-figure investment has also been made into a new operating systems to make processes more efficient and provide improvements to the way we communicate with clients.  This has resulted in sales increasing 10% throughout the year with an 8% uplift in client levels.

An innovative service introduced this year aimed at helping farmers to adhere to current health and safety legislation, H&H Safety – Risk Management Made Easy –  has led the way to develop this portfolio of ‘one-stop-shop’ health and safety service packages for the farming industry.  This can be tailored to specific requirements, to any size of farm business and is delivered flexibly by a specialist team.  It covers all areas of health and safety including practical training courses and helps businesses to develop policies and procedures.

Expansion into North Wales this year has also provided an Authorised Representative to support that area as well as an opportunity to create a Welsh brand to cover Wales, Shropshire and Cheshire.  This in itself has increased geographical spread significantly, as well as adding welsh language support to a large rural area.

As the insurance area of the business, its brand, customer service and reputation go from strength-to-strength, H&H Insurance Brokers will continue to look for additional opportunities and build upon existing services, to ensure that clients have the access to the most appropriate insurance for their individual needs.

H&H Insurance Brokers is part of H&H Group plc and is well respected in the rural community and offers independent advice on all aspects of rural and business insurances throughout the North of England, Scottish Borders, North Wales and Cheshire.  They arrange a broad portfolio of insurances for farmers, agricultural contractors and many other businesses based within the countryside.

What our customers think

Would recommend

10 January 2021

Excellent
Excellent service fast and hassle free kept up to date

Christopher - 08 January 2021

H&H Insurance.
they found me a good insurance at the right price .

Eric - 07 January 2021

They were supportive, persistent, patient and affable - and we concuded the business successfully. I would recommend them to anyone.

Richard - 07 January 2021

Excellent and speedy service
Anyone we spoke to was well informed and very helpful

07 January 2021

The whole experience easy from start to finish. Everything was explained to me before making my decision. Very helpful staff. Definitely recommend to others!

07 January 2021

Easy to deal with and efficient
Yes definitely

07 January 2021

Good prompt reply
Good prompt responses to questions and enquiries and they try hard not to be beaten on price.

07 January 2021

good service

Andrew - 06 December 2020

They rang us up as the reminder email was sent to an old address and we were in danger of being of missing the start date for the new policy and would not have been insured.

Patricia - 03 December 2020

Great service
Great service, thanks Lee!

Helen - 03 December 2020

Efficient service In difficult times.

03 December 2020

Excellent staff
Excellent everything was explained and understood. Staff very helpful.

Michael - 08 November 2020

Good service
Great service and would recommend.

07 November 2020

H&H do the job!
We are not so good at responding to first emails - even though all information is always provided in a clear way, with timelines. We appreciate H&H for following up with us. Because of their work, we have not missed an important deadline yet. We have used H&H for years - because they are good at what they do. We need yo thank them!!

06 October 2020

If H and H continue provide competitive Farm Insurance, giving the required cover but at a lot lower price than other providers, I can certainly recommend them. I found out about H and H because another farmer recommended them to me.

Rory - 18 October 2020

I've renewed my house and contents insurance again with H&H Insurance Brokers; Cameron Johnston provided an excellent service and the policy is very competitively priced.

Nina - 07 October 2020

Great as always
Straight forward great prices why would you go anywhere else

07 October 2020

Negotiated the cost well. Pleasant staff.

06 October 2020

All ways helpful and prepared for all situations.
Always ready to discuss different situations and prepared to help at any time. Staff always friendly and helpful.

Brenda - 06 October 2020

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