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Awarded Feefo Platinum Trusted Service Award 2020

Posted on: 3rd February 2020

H&H Insurance Brokers is delighted to have won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.

Paul Graham, Managing Director commented: “We’re absolutely delighted and proud to have received this award from Feefo. This recognition is so important to us because it’s based on the feedback of our clients, who are the most important judges of all. It recognises how hard the whole business works to give all our clients the best possible experience. Everyone at H&H Insurance Brokers is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our clients. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”

Congratulating H&H Insurance Brokers on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.

“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

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About Feefo

Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.

Feefo’s cutting-edge review platform is trusted by more than 3,500 brands including Next, Vauxhall, Iceland, Mazda, Expedia, Michael Page and JCB, who rely on it to supply smart insights that transform their ability to market, sell and build more rewarding relationships with customers.

A trusted partner of Google, Feefo’s technology and consultancy team possesses unique expertise and business insight, enabling brands to employ cutting-edge innovation that optimises the delivery of digital marketing and advertising.

Please visit: www.feefo.com

What our customers think

Would recommend

10 January 2021

Excellent
Excellent service fast and hassle free kept up to date

Christopher - 08 January 2021

H&H Insurance.
they found me a good insurance at the right price .

Eric - 07 January 2021

They were supportive, persistent, patient and affable - and we concuded the business successfully. I would recommend them to anyone.

Richard - 07 January 2021

Excellent and speedy service
Anyone we spoke to was well informed and very helpful

07 January 2021

The whole experience easy from start to finish. Everything was explained to me before making my decision. Very helpful staff. Definitely recommend to others!

07 January 2021

Easy to deal with and efficient
Yes definitely

07 January 2021

Good prompt reply
Good prompt responses to questions and enquiries and they try hard not to be beaten on price.

07 January 2021

good service

Andrew - 06 December 2020

They rang us up as the reminder email was sent to an old address and we were in danger of being of missing the start date for the new policy and would not have been insured.

Patricia - 03 December 2020

Great service
Great service, thanks Lee!

Helen - 03 December 2020

Efficient service In difficult times.

03 December 2020

Excellent staff
Excellent everything was explained and understood. Staff very helpful.

Michael - 08 November 2020

Good service
Great service and would recommend.

07 November 2020

H&H do the job!
We are not so good at responding to first emails - even though all information is always provided in a clear way, with timelines. We appreciate H&H for following up with us. Because of their work, we have not missed an important deadline yet. We have used H&H for years - because they are good at what they do. We need yo thank them!!

06 October 2020

If H and H continue provide competitive Farm Insurance, giving the required cover but at a lot lower price than other providers, I can certainly recommend them. I found out about H and H because another farmer recommended them to me.

Rory - 18 October 2020

I've renewed my house and contents insurance again with H&H Insurance Brokers; Cameron Johnston provided an excellent service and the policy is very competitively priced.

Nina - 07 October 2020

Great as always
Straight forward great prices why would you go anywhere else

07 October 2020

Negotiated the cost well. Pleasant staff.

06 October 2020

All ways helpful and prepared for all situations.
Always ready to discuss different situations and prepared to help at any time. Staff always friendly and helpful.

Brenda - 06 October 2020

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