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Awarded Feefo Platinum Trusted Service Award 2020

Posted on: 3rd February 2020

H&H Insurance Brokers is delighted to have won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.

Paul Graham, Managing Director commented: “We’re absolutely delighted and proud to have received this award from Feefo. This recognition is so important to us because it’s based on the feedback of our clients, who are the most important judges of all. It recognises how hard the whole business works to give all our clients the best possible experience. Everyone at H&H Insurance Brokers is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our clients. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”

Congratulating H&H Insurance Brokers on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.

“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

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About Feefo

Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.

Feefo’s cutting-edge review platform is trusted by more than 3,500 brands including Next, Vauxhall, Iceland, Mazda, Expedia, Michael Page and JCB, who rely on it to supply smart insights that transform their ability to market, sell and build more rewarding relationships with customers.

A trusted partner of Google, Feefo’s technology and consultancy team possesses unique expertise and business insight, enabling brands to employ cutting-edge innovation that optimises the delivery of digital marketing and advertising.

Please visit: www.feefo.com

What our customers think

Did her very best to help
Very helpful

04 September 2020

Luke Conn - Goodman @ H & H was nothing but helpful right from the word go, he was polite and tried to understand our business . H & H were recommended by a friend and they were a pleasing experience compared to other companies i had tried. I have already recommended H & H and yes i will hopefully use them again.

03 September 2020

Excellent resonance service over many years

03 September 2020

Good service
After an initial slow start in getting a conversation about a ballpark quote ( probably due to covid). Good communication enabled them to win with a competitive quote.

John - 03 September 2020

Great Service
It is always a pleasure to see Edith from H&H who has looked after us for a long time. She always makes sure we have the appropriate cover in place.

John - 03 September 2020

Excellent service and knowledge

Sue - 03 September 2020

Professional and knowledgable
Knowledgeable, helpful and friendly

Paul - 03 September 2020

Good service
Service was good

Gordon - 04 August 2020

five star very good very helpfull

04 August 2020

Very helpful and efficient

Mandy - 04 August 2020

Comprehensive
Comprehensive, helpful and good at guiding you though the best cover for you. Offered far more than previous insurer

Victoria - 04 August 2020

Excellent service. Many thanks.

John - 04 August 2020

Friendly and helpful service, replied to queries promptly and gave the best quote. Will definitely consider using next year.

04 August 2020

First class service and attention to detail with good customer care

04 August 2020

Excellent
Natalie Carr looks after us on the farm and is amazing. Very helpful

Julie - 03 July 2020

My broker, Jacinta, was great. She took a quite complicated set of requirements and gave me a detailed quote. She spent time going through the terms with me and was very patient when I forgot to send some of the information!

Amy - 03 July 2020

[email protected] performance
their system all seemed to work well even during the lockdown with return calls always being made and all queries being sorted promptly.

Sirs - 03 July 2020

Always receive an excellent service from Jacinta.

Janet - 03 July 2020

Everyone was very helpful and cheerful!

03 July 2020

Good service provided by Armitage.

Ann - 03 July 2020

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