Man on tablet in field

Honesty is The Best Policy

Posted on: 28th September 2020

Simon McKean, Claims Manager for H&H Insurance Brokers, highlights the severe perils of getting caught out by a fraudulent claim.

According the Association of British Insurers (ABI), new data announced earlier this month shows just over 100,000 fraudulent insurance claims were uncovered in the UK in 2019 – to the tune of £1.2 billion.

Given the current climate, and with times of economic recession historically having led to big increases in insurance fraud, Simon McKean, Claims Manager for H&H Insurance Brokers, is keen to reiterate the considerable and long-lasting consequences a fraudulent claim can have.

Simon explains: “Insurance is by nature an industry built on trust, and I am pleased to say that here at H&H Insurance we have complete trust in our customers. Unfortunately, however, fraudulent claims are not uncommon and what I am keen to highlight is the severity of the repercussions. If caught out, the ramifications of a fraudulent claim cannot be understated - they can have serious impacts on an individual’s personal and professional life and their business for many years to come.

“In addition to consequences possibly leading to a prosecution and criminal record, one false claim has the potential to devastate an individual’s policies across their entire business. It can result in current policies being voided and future insurance becoming unattainable.”

“A hypothetical example of this may be someone who has carried out a range of farm diversification initiatives. If this person were to make one fraudulent motor insurance claim (such as being dishonest about who their main driver  was on a car policy), and they were subsequently caught out, this fraudulent claim would void  ALL their policies from their farm cottage to their farm shop, and from their public and employers liability to professional indemnity insurances. With insurance companies now tracking and tracing, the implications of such a claim would persist for many years to come.”

With the UK now officially in recession for the first time in 11 years, the current climate proves a real cause for concern for those in the industry in terms of potential fraud. Hard economic times in the past have invariably led to huge rises in fraudulent claims. This is because when a country becomes economically stressed, its people do also. Whether it is an opportunist willing to entirely fabricate a claim, or an individual keen to take advantage of a real claim but exaggerate their losses, fraudsters pose a real threat to the industry. They may even consider using the uncertainty and anxieties surrounding lockdown and social distancing to their advantage – from staging accidents to engaging in scams.

When considering what an individual can do to safeguard themselves from a potentially fraudulent claim, Simon says: “It is our job to present genuine claims for our customers, so transparency and disclosure is key. Disclosing all information to your broker will mitigate future problems, which includes any changes to your business. For example, for a farming and rural business, this may include the purchase of new farm machinery, the conversion of a farm building or an increase in livestock numbers.”

“Here at H&H Insurance Brokers we always go through each and every one of our renewals with the finest of toothcombs, to ensure our clients are safe from the threat of risk and so that they can trust us to protect them should any disaster strike. If you ever make changes to your business it really is essential that you pick up the telephone and ask for advice as to what changes need to be made to your policy, to ensure you are fully covered.  It may be easy to forget, but this is not an excuse that any insurance company will accept.”

What our customers think

If H and H continue provide competitive Farm Insurance, giving the required cover but at a lot lower price than other providers, I can certainly recommend them. I found out about H and H because another farmer recommended them to me.

Rory - 18 October 2020

I've renewed my house and contents insurance again with H&H Insurance Brokers; Cameron Johnston provided an excellent service and the policy is very competitively priced.

Nina - 07 October 2020

Great as always
Straight forward great prices why would you go anywhere else

07 October 2020

H&H do the job!
We are not so good at responding to first emails - even though all information is always provided in a clear way, with timelines. We appreciate H&H for following up with us. Because of their work, we have not missed an important deadline yet. We have used H&H for years - because they are good at what they do. We need yo thank them!!

06 October 2020

Negotiated the cost well. Pleasant staff.

06 October 2020

All ways helpful and prepared for all situations.
Always ready to discuss different situations and prepared to help at any time. Staff always friendly and helpful.

Brenda - 06 October 2020

First class service

David - 06 October 2020

Did her very best to help
Very helpful

04 September 2020

Luke Conn - Goodman @ H & H was nothing but helpful right from the word go, he was polite and tried to understand our business . H & H were recommended by a friend and they were a pleasing experience compared to other companies i had tried. I have already recommended H & H and yes i will hopefully use them again.

03 September 2020

Excellent resonance service over many years

03 September 2020

Great Service
It is always a pleasure to see Edith from H&H who has looked after us for a long time. She always makes sure we have the appropriate cover in place.

John - 03 September 2020

Excellent service and knowledge

Sue - 03 September 2020

Professional and knowledgable
Knowledgeable, helpful and friendly

Paul - 03 September 2020

Good service
Service was good

Gordon - 04 August 2020

five star very good very helpfull

04 August 2020

Very helpful and efficient

Mandy - 04 August 2020

Comprehensive
Comprehensive, helpful and good at guiding you though the best cover for you. Offered far more than previous insurer

Victoria - 04 August 2020

First class service and attention to detail with good customer care

04 August 2020

Always receive an excellent service from Jacinta.

Janet - 03 July 2020

Good service provided by Armitage.

Ann - 03 July 2020

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