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Claim Information

This section is specifically for our clients … where you will find relevant information on how to make a claim, contact your broker or update your existing policy.

In addition to the below information, our clients may also download the HHIB App…available from either Google Play and/or the App Store.  It’s free to install and enables users to report claims, access insurance documents and contact H&H staff direct from your mobile phone.

Download the new H&H Client app…..designed to make life easier. Simply visit your app store and search ‘hh insurance’

Farm Claims

In the unfortunate event that you need to make a claim, we have made it easier for our farming clients to download the appropriate claim form as soon as possible following the event, to complete and send in for the attention of your nominated account manager.  It is important to also advise us, via a quick telephone call during office hours on 01228 406290 or via email, that a claim is being made so we can look out for the form and process on your behalf.

You can either choose your insurance provider and select the correct and more comprehensive form to download/complete OR complete one of our own property/livestock insurance report forms and return to us.

Part of the claim process is for a Loss Adjuster to agree the correct settlement in line with your policy cover.  H&H Insurance Brokers have worked for many years with Agrical, believing their expertise to be invaluable when dealing with this highly specialised area of claims.

Complaint Notice
We are required to inform you of the availability of Online Dispute Resolution platform to assist you if you are unable to resolve a complaint. However, this service will refer your complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly.  More information is available on their website.

Useful Emergency Telephone Numbers

Type of Insurance Telephone Number
Farm Property & Liability            
–  All Insurers 08447 704205
–  Agrical 01937 838050
–  Rural 01423 879027
–  AIUA  01423 524185 / 795005
–  AVIVA 0800 678999
–  BIB 0844 3460253
–  RURAL 01423 876000









Business or Personal Claims

In the unfortunate event you need to claim for either a Business or Personal Lines Policy please complete the below online form and submit; our Claims Department will be in contact to advise the next steps quickly and efficiently.
For Motor Policyholders: please report your motor claim direct to our partner ALPS on 01260 241000.

Incident Date

By submitting your details to us online you are permitting us to contact you regarding your enquiry. If you would like insurance related information in the future, please choose your preferred method of communication


Alternatively for Household Claims contact your insurance underwriter direct:

Abacus: 01702 606311

Ageas: 0845 1208415

Allianz Insurance – Emergency line: 0208 6039439. Non emergency claim reporting: 0345 073 1114 or 0344 893 9606

Aviva: 0800 012345

AXA – Emergency line: 0870 8509102. Non emergency claim reporting: 0870 5561161

Covea: 0330 0242295

Legal & General: 0800 4089103

Midas: 0800 1571033

Zurich: 0800 0261782


For Residential Landlords – Property Claims Helpline numbers are as follows:

Allianz property owners helpline number: 0344 4129988

Abacus: 01702 606311

Aviva: 0800 0151498

AXA: 0370 8507134

NIG: 0345 8785024


For Private Motor Claims contact:

Ageas: 0845 122 3018

Allianz: 0344 893 9552

AXA: 0845 608 0230

Aviva: 0800 678 999

Equity Red Star: 0844 693 1695

RSA: 0800 096 4567

Zurich: 0845 366 0058

Broker Details

If you’d like to talk to a member of your H&H Insurance Brokers team please click here to find your account handler contact details.


Update Policy

It is important to let as know as soon as possible if your policy requirements change to ensure you are fully insured.  For your convenience, you can amend your insurance policies by using the online claim form below.   Our dedicated team will aim to confirm your request within 24 hours. Please note that your change will not take effect until you have received a confirmation from us.


By submitting your details to us online you are permitting us to contact you regarding your enquiry. If you would like insurance related information in the future, please choose your preferred method of communication: