This section is specifically for our clients … where you will find relevant information on how to make a claim, contact your broker or update your existing policy.
In addition to the below information, our clients may also download the HHIB App…available from either Google Play and/or the App Store. It’s free to install and enables users to report claims, access insurance documents and contact H&H staff direct from your mobile phone.
Download the new H&H Client app…..designed to make life easier. Simply visit your app store and search ‘hh insurance’
In the unfortunate event that you need to make a claim, we have made it easier for our farming clients to download the appropriate claim form as soon as possible following the event, to complete and send in for the attention of your nominated account manager. It is important to also advise us, via a quick telephone call during office hours on 01228 406290 or via email, that a claim is being made so we can look out for the form and process on your behalf.
You can either choose your insurance provider and select the correct and more comprehensive form to download/complete OR complete one of our own property/livestock insurance report forms and return to us.
Part of the claim process is for a Loss Adjuster to agree the correct settlement in line with your policy cover. H&H Insurance Brokers have worked for many years with Agrical, believing their expertise to be invaluable when dealing with this highly specialised area of claims.
Complaint Notice
We are required to inform you of the availability of Online Dispute Resolution platform to assist you if you are unable to resolve a complaint. However, this service will refer your complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. More information is available on their website.
| Type of Insurance | Telephone Number |
| Farm Property & Liability | |
| – Rural | 02921 010 334 |
| – AIUA | 0344 346 041 |
| – – AIUA (Out of Hours) | 0330 123 0288 |
| – BIB | 0344 346 0251 |
| – iFarm | 01604 672 400 / 430 |
| – iFarm (Out of Hours) | 0141 229 7500 M: 07392 868 014 |
| Motor | |
| – First Underwriting | 0344 854 1157 |
| – AIUA | 0344 346 041 |
| – – AIUA (Out of Hours) | 0330 123 0288 |
| – BIB | 0344 346 0251 |
| – iFarm | 01604 672 400 / 430 |
| – iFarm (Out of Hours) | 0141 229 7500 M: 07392 868 014 |
In the unfortunate event you need to claim for either a Business or Personal Lines Policy please complete the below online form and submit; our Claims Department will be in contact to advise the next steps quickly and efficiently.
For Motor Policyholders: please report your motor claim direct to our partner ALPS on 01260 241000.
Alternatively for Household Claims contact your insurance underwriter direct:
Abacus: 01702 606311
Ageas: 0345 122 3019
Allianz Insurance: 0345 073 1114
Aviva: 0800 012 345
AXA – Emergency line: 0870 8509102. Non emergency claim reporting: 0870 5561161
Covea: 0330 024 2255
Legal & General: 0345 270 0087
Midas: 0330 123 5745
Zurich: 0870 010 8888
For Residential Landlords – Property Claims Helpline numbers are as follows:
Allianz Property Owners Helpline Number: 0344 412 9988
Abacus: 01702 606 311
Ageas: 0345 122 3283
Aviva: 0345 030 7761
AXA: 0345 600 2716
Covea: 0330 024 2266
NIG: 0345 246 5602
RSA: 0345 300 4005
Zurich: 08453 102 055
For Private Motor Claims contact:
Ageas: 0345 122 3018 | Glass: 0800 174 764
AXA: 0345 608 0230
Aviva: 0800 678 999
Equity Red Star: 0330 123 5992
LV: 0800 633 5430 | Glass: 0800 633 5430
Sabre: 0330 024 8000
Zurich: 0800 026 1779 | Glass: 08000 685 710 | Breakdown: 0800 328 8740
If you’d like to talk to a member of your H&H Insurance Brokers team please click here to find your account handler contact details.
It is important to let as know as soon as possible if your policy requirements change to ensure you are fully insured. For your convenience, you can amend your insurance policies by using the online claim form below. Our dedicated team will aim to confirm your request within 24 hours. Please note that your change will not take effect until you have received a confirmation from us.
