Complaints

H&H Insurance Brokers take complaints very seriously. We welcome your views on any aspect of our service and if we fail to meet your  expectations, we need to know.   To download a copy of our Complaints Procedure please click here

We are covered by the Financial Ombudsman Service (FOS) – please click here to be directed to the FOS website.   

FOS Eligibility

Access to FOS is available for complainants coming within one of the following categories at the time we receive their complaint:

  • Consumers (private individuals acting for purposes which are wholly or mainly outside that individual’s trade, business, craft, or profession)
  • Businesses employing fewer than 10 persons and with a turnover or annual balance sheet total not exceeding €2 million
  • Charities with an annual income of under £1 million
  • Trustees of a trust with a net asset value of under £1 million